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Account Manager
Van Nuys, CA, USPosted 1 weeks ago
onsiteSalaried - Full Time
Job Description
We are actively hiring for the position of Account Manager for our plant in Salt Lake City, UT.
Shift: Monday to Friday, 9:00 AM to 5:00 PM: Hybrid
Duties & Responsibilities
- Be on the front line for custom packaging sales- ushering in VIP clients with a friendly welcome and serving as their key point of contact throughout the sales and ordering process
- Meet (or exceed - we love it when that happens) all monthly sales growth targets, with new customers and your existing portfolio of accounts
- Grow a portfolio of key business accounts, spreading the word about Digital Room’s custom printing capabilities
- Keep an accurate record of customer correspondence in our CRM (HubSpot)
- Use and analyze customer data to identify, create, and improve customer retention strategies and tactics
- Maintain, update, and grow your sales pipeline consistently
- Understand your account base and future opportunities to a point where you can accurately forecast upcoming deals and sales opportunities
- Always be on the lookout for ways to improve our customer experience or processes, and don’t be afraid to share ideas with your team
- And of course, drum up loads of enthusiasm and new business for Digital Room!
Qualifications
- 3+ years’ account manager experience, ideally in B2B, print and/or packaging.
- A passion for meeting new people and providing first-rate customer service
- Experienced and comfortable with proactive outreach and prospecting for new sales opportunities
- A hunter by nature and somebody who loves to explore and ask key questions of customers to best learn what motivates them and drives them
- Thrives in an environment where goals are set, monitored and you are compensated for achievement and overachievement of those goals
- An excellent track record of managing and growing a portfolio of existing accounts, and meeting and exceeding assigned sales targets
- Comfortable with cross-selling and up-selling product lines with customers
- Experienced in proactive and accurate forecasting and managing a sales pipeline
- Highly organized and good at managing multiple lines of communication, always responding with a sense of urgency and proactively following up
- Self-motivated and able to work independently with a hybrid/remote team
- Excellent verbal and written communication skills (building rapport comes naturally to you)
- Ace at solving difficult problems and coming up with helpful solutions for customers
- Experience specifically in B2B sales and creating strong customer relationships
- Experience working with CRM, Salesforce.com, HubSpot, etc.
- Familiar with predictive analytics to forecast customer retention and identify buying patterns
- Must live in Los Angeles, CA. area and be able to come into our Van Nuys office for a minimum of once/week
For further information on the Digital Room, please explore our website www.digitalroominc.com
What are the perks and benefits of working at Digital Room?
- Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
- Competitive pay and growth opportunities.
- Comprehensive health, dental, and vision coverage (location-specific).
- Employer match 401(k) up to limits.
- Company-sponsored Life and AD&D Insurance.
- Flexible Spending Account and voluntary benefits.
- Paid holidays and PTO.
- Employee discounts on all products.
- Company-sponsored training and certifications.
- Fun workplace and wellness events, and more
Please note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.