Roving Resident Service Coordinator

Roving Resident Service Coordinator - Eastern MA   Our next Roving Resident Service Coordinator will be have strong Resident Service Coordinator skills, and will likely have spent several years in that role.  They will assist our properties in Eastern Massachusetts, roughly defined as inside I-495, when their RSC's need extra assistance, or are out for a period of time.  Position Description: The Roving Resident Service Coordinator (RRSC) develops and coordinates support services for residents working at properties that are short staffed. The RRSC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability. This role requires the RRSC to travel to different properties in Massachusetts as the need arises and to build relationships at these properties with both staff and residents for the duration of the assignment. Roving Resident Service Coordinator Role: Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate. Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities. Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts. Assist residents at multifamily properties (individuals and families) and senior properties (elders, and non-elderly residents with disabilities). For seniors, this includes support to maintain independent living through collaboration and coordination of programs with wellness nurse/health care agency to address common health concerns such as, fall prevention, nutrition, grief and loss, medication management and general social-emotional wellbeing. Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations. Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations. Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking. Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved. Track and monitor the property’s Community Engagement budget. Processes Reasonable Accommodation requests for residents with disabilities. Collaborate with the property management team and attend weekly meetings as required. Knowledge, Skills and Abilities: Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health. Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building. Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services. Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners. Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies. Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming. Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners. Excellent communication, organization, problem-solving and writing skills. Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs. Knowledge of Yardi, Property Management databases, ResidentConnect is a plus. Knowledge of federal, state and local policies affecting housing is a plus. Ability to work some weekends and evenings is required. Ability to drive to multiple locations in Massachusetts is required. Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus. Education & Experience: Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities. Compensation: $87,500 - $95,000 annual salary Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.