Assistant Community Manager
Job Description
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description:
The Assistant Community Manager supports the day-to-day operations of the property, with primary responsibility for leasing, resident relations, administration, rent collection, and customer service. This role helps maintain high occupancy levels, resident satisfaction, operational efficiency, and compliance with company policies and regulations.
Responsibilities:
Leasing & Resident Relations
Manage leasing activities, including inquiries, appointments, tours, applications, screening, approvals, lease signings, move-ins, renewals, and move-outs.
Maintain accurate leasing records and vacancy reports in Yardi Voyager and Rent Café.
Support marketing of vacant suites
Build positive relationships with residents and ensure an exceptional resident experience.
Coordinate resident events and engagement programs to promote retention.
Marketing & Business Development
Monitor market trends, competitor activity, and rental rates.
Provide recommendations on pricing, promotions, and leasing strategies.
Develop partnerships with local businesses and community organizations to enhance resident services.
Administration & Reporting
Maintain accurate resident files, lease documentation, and property records
Track rent payments and assist with arrears follow-up
Process purchase orders, vendor bills, and service orders follow ups
Assist with reporting Occupancy, Leasing Activity, and Service Request Tracking
Support budget monitoring as directed
Prepare and deliver notices and resident communications in compliance with regulations.
Ensure confidentiality and compliance with privacy requirements.
Office Operations
Provide administrative support and maintain office operations, supplies, and records.
Ensure company policies and procedures are consistently followed.
Customer Service
Respond promptly and professionally to resident inquiries, concerns, and complaints.
Deliver a high standard of customer service and represent the company positively.
Accounts Receivable
Manage rent collection and monitor arrears.
Follow up on outstanding accounts and process legal notices when required.
Support collection efforts and ensure compliance with tenancy legislation.
Maintenance Coordination
Coordinate move-ins, move-outs, suite inspections, routine inspections and elevator bookings.
Monitor maintenance requests and ensure timely completion of work orders.
Follow up with residents to confirm satisfaction with completed work.
Coordinate with building staff and vendors
Track recurring issues (e.g., elevators, HVAC, water leaks)
Health & Safety
Ensure compliance with all health, safety, fire, and tenancy regulations.
Report hazards, incidents, and policy violations promptly.
Support emergency preparedness and life-safety procedures.
Experience and Qualifications:
Strong customer service and relationship-building skills.
Property management or administrative experience preferred.
Minimum 2 years of relevant experience.
Knowledge of Ontario tenancy laws preferred
Strong communication and conflict resolution skills
High level of organization and attention to detail.
Computer coProficiency in Microsoft Office; Yardi Voyager and Rent Café experience is an asset.
Self-motivated, detail-oriented, and able to manage multiple priorities effectively.
This job posting is for an existing vacancy within our organization.
The expected annualized base salary range for this role is $50,000 – $55,000.
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.