Customer Relationship Executive

Coordinating auditor schedules and managing client requests and updates to auditor schedules.

Specific responsibilities:

Scheduling

• Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.
• Raise and obtain approval for concession, suspension, and withdrawal of certification where required
• Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.
• Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.
• Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
• Arrange access passes for jobs on Jurong Island.
• Send job confirmations to clients for initial, renewal, and surveillance audits.
• Organize ferry tickets, visa, and transport to Batam/Bintan and Malaysia (if required).
• Coordinate with affiliates for international audit jobs.

Auditor Schedule Update

• Update allocated auditor information on CertIQ.
• Maintain timely updates of auditor schedules on CertIQ.
• Record changes in contact information or addresses on CertIQ.

Monthly Reporting

• Provide comments on overdue schedules, concessions, and suspension reports.
• Update surveillance figures on CertIQ and relevant folders

• Min Diploma in Management or related fields
• Min 3 years of administration duties

• Proficient in MS Office, especially Excel
• Ability to work independently.
• Excellent customer service skills.
• Hardworking, detail-oriented, and meticulous.
• Strong communication, negotiation, and interpersonal skills.
• Proficient in administrative skills.
• Capability to produce timely and accurate monthly reports.