ADSA Customer Service Officer

Auto Parts Group (APG) is proud to be working in partnership with ADAS Solutions under the Collision Repair umbrella, strengthening our combined capabilities in advanced vehicle technology and calibration services.

Who is ADAS?

ADAS Solutions is proudly an Australian owned and operated company providing advanced driver assistance system (ADAS) and electric vehicle (EV) solutions for the automotive industry.

What’s the role?

As a key team member, you will ensure a seamless customer experience by managing bookings, coordinating schedules, and supporting jobs from enquiry through to completion. Other key responsibilities include:

• Handling customer enquiries, bookings, and providing accurate quotes

• Coordinating technician schedules to ensure timely job completion

• Keeping customers informed with regular updates on their vehicles

• Liaising with workshop staff, Site Managers, and Technicians to resolve scheduling issues

• Escalating service delays or concerns where required

• Providing general administrative support while upholding ADAS service standards

This role suits an organised, proactive professional who thrives in a dynamic, customer-focused environment.

Why join ADAS?

ADAS Solutions is now part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia. Our benefits include:

• Ongoing development and on-the-job training with the tools and support you need to succeed

• Employee rewards and recognition, including team events and annual awards

• Team discounts across partnered brands such as Repco, Bridgestone, Woolworths, JB Hi-Fi, Caltex and Hoyts

• Access to our Employee Assistance Program (EAP) for mental health, wellbeing, financial and legal support

• One day of paid volunteer leave each year to give back to the community.

Is this you?

ADAS is looking for our next Customer Service Officer to bring a self-motivating, can-do attitude when connecting with customers, team members and suppliers. We’re looking for Technicians that:

• Service advising or customer service/scheduling experience (automotive preferred)

• Strong communication skills and confident phone manner

• Proficient in Microsoft Office with accurate data entry skills

• Well‑organised, able to manage bookings end‑to‑end

• Knowledge of motor vehicles or parts (advantageous)

• Committed to delivering excellent customer service

If you think this role might be for you, please apply via the link below. It'd be great to hear from you!

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GPC Asia Pacific is an equal opportunity employer.