Collections

Position Details:

Industry: Financial Services

Work Location: Greensboro, NC

Job Title: Collections

Duration: 1 year (Strong possibility of extension)

Max Pay: $19/hr on W2

Available Shift/s:

• 12PM to 9PM; Monday to Thursday – 8AM to 5PM; Fri – Every other Sat 8AM to 12PM

• Training: Monday to Friday; 8AM to 5PM. Classroom training for 3 weeks. OJT will be regular shift hours

Job Description:

• The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. 

• The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. 

• Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. 

• In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans. 

• This is a position in a high volume call center environment. 

• Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. 

• Collectors also work within a structured team setting. 

• Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. 

• Monthly incentive opportunities are available based on performance towards set monthly goals. 

• Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

Job Requirements:

• Excellent oral and written communication skills 

• Strong negotiation skills 

• Excellent organizational skills 

• Ability to multi-task 

• Must be able to work in teams 

• Self-motivated and results-oriented 

Desired Skills: 

• Previous Collection experience 

• College degree desired, but not required 

• Desire to resolve customer issues a must 

• Home loans experience preferred

• RECENT COLLECTIONS EXPERIENCE.
• CSR/Call Center a plus.