Service Manager

Are you a strategic leader driven by purpose, compassion and a deep commitment to social impact?

Why this role matters
The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely. We are seeking an experienced and passionate Service Manager to provide strategic leadership and operational oversight of Wagga Wagga recovery Hub.

About the role

In this pivotal leadership role, you will be responsible for the strategic development, effective management, and continuous improvement of client-centred service delivery in Wagga Wagga.

You will lead multidisciplinary teams, oversee day-to-day operations, and ensure services are delivered in alignment with organisational values, quality standards, and best-practice principles.

Reporting to State Manager AOD, this is a full-time permanent position aligned with the SCHADS Award Level 7.

How you will make an impact

• Ensure services meet TSA guidelines, accreditation standards, and evidence-based best practice.
• Oversee budgets, risk, infrastructure, and contractual requirements.
• Lead a dedicated team of professionals, fostering a culture of care, respect and accountability.
• Embed continuous quality improvement and client feedback into service planning and delivery.
• Actively build partnerships, referral pathways and cross-sector collaborations.
• Represent TSA at sector forums and lead our contribution to the broader AOD landscape.

What you will bring 

• A degree in social work, psychology, welfare, community development or a related field.
• Extensive experience in the AOD sector with a minimum of 5 years’ experience in leadership.
• A proven record of managing large and complex services, leading teams, and navigating compliance frameworks.
• Trauma informed, harm minimisation, recovery-oriented knowledge of models of care
• A strategic, data-informed mindset with the ability to plan, evaluate and grow services.
• A passion for social justice and inclusive, person-centered care
• Criminal Justice experience is desired
• Diverse knowledge of risk management and clinical governance

What we offer 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 
• Relocation Benefits ($5,000) may be applicable
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Ongoing training and development opportunities that enhance on the job skills and proficiency. 
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

This is more than a job — it’s a chance to shape lives, lead passionate people, and make systemic changes within a nationally respected organisation. Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community.

Are you a strategic leader driven by purpose, compassion and a deep commitment to social impact?

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration