IT Service Desk Specialist I

The IT Service Desk Analyst I is an entry-level position responsible for providing frontline technical support to users experiencing issues or inquiries related to IT services. The role involves delivering timely, professional assistance while adhering to security standards and maintaining clear communication. As the first point of contact for users, the Analyst will troubleshoot and resolve basic technical problems, escalating more complex issues as needed. The Analyst will also contribute to continuous improvement efforts by participating in training and documenting support procedures.   Essential Functions and Work...