Benefits Enrollment Specialist - WFH
Job Description
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Position Overview
We are expanding our remote operations and are seeking reliable, people-oriented individuals to join our customer-facing team. This role focuses on assisting members who have requested information, providing clear guidance, and delivering a high standard of virtual service. Strong communication skills and a professional attitude are key to success in this position.
About the Organization
This opportunity is with a well-established organization that has supported working professionals and union-affiliated members across North America for decades. Millions of members depend on these programs to supplement or replace traditional workplace benefits that may be reduced or discontinued after career changes or retirement.
The organization is built on transparency, ethical service, and long-term stability. It maintains a strong financial foundation and places a heavy emphasis on training, advancement, and leadership development, offering team members the opportunity to grow into long-term careers.
Core Responsibilities
Make and receive phone calls with members who have requested information
Schedule and conduct virtual meetings and presentations
Explain program options clearly through online platforms
Assist with digital applications and required documentation
Perform basic data entry and maintain accurate records
Follow quality control procedures and internal guidelines
Participate in leadership and professional development training
What We Provide
Weekly advances and performance-based bonuses
Average first-year earnings of approximately $55,000
Structured career advancement and leadership opportunities
Flexible scheduling options
Fully remote, work-from-home environment
Residual income potential
Comprehensive health benefits
One-on-one onboarding, training, and ongoing mentorship
Eligibility for annual incentive travel programs
Supportive, growth-focused team culture
Candidate Requirements
Clear verbal and written communication skills
Strong time management and organizational abilities
High school diploma required (post-secondary education is an asset)
Previous customer service or retail experience is helpful but not required