Registry Agent 4

The Opportunity

Whoever coined the phrase, “service with a smile” definitely had you in mind. You’re just one of those naturally warm, friendly people who knows how to open doors. You are pleasant and can communicate well in person and over the phone. You have the ability to ask the right questions and assess member and business client needs to determine the best solution of AMA Registry product(s). You pride yourself on providing excellent customer service, finding ways to expand revenue, and achieving member satisfaction using your skilled sales techniques. You are a lifelong learner who seeks opportunities for training and obtaining certifications. You are driven to win people over, and you’re good at it. We’re looking for someone to join our team as a Business Specialist, Registry Services – could it be you?

The Team You’ve Been Looking For
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance, and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy: 

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Flexible work models that make sense for your lifestyle

For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Who You Are

• Sales and Service is in your blood…you can’t imagine doing anything else!
• You're a flexible team player who excels in a fast-paced environment and thrives on change.
• You go above and beyond to achieve member and client satisfaction.
• You excel under pressure - in fact, you pride yourself on staying cool and calm even in the midst of chaos.
• You understand the importance of being approachable and keeping an open door to your staff. 
• You are not afraid to put yourself out there – meeting new clients and sourcing potential business opportunities.
• You pride yourself on having outstanding sales and service performance.
• You’re a big picture thinker who knows how to create timelines, evaluate information, and troubleshoot in order to reach our members’ and clients’ goals. 
• You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands. 

How You’ll Make an Impact

• Reporting to the Registries Supervisor, you will support AMA's strategies and plans, providing direction to increase and enhance member satisfaction, sales and revenue growth and to ensure policy and procedures are followed to protect our members and the Association.
• Provide expert sales and service delivery to all members and customers.
• Live our culture of treating others just like family and friends while proactively developing and maintaining effective customer and member relationships, including representatives and owners of Business Accounts.
• Pursue and develop new Business Account acquisition opportunities with Fleet and Corporate business customers.
• Understand and display advanced knowledge of AMA membership and benefits.
• Assess individual member, customer or Business Account customer needs and provide expert advice consistently and accurately.
• Provide options and recommendations to enhance overall member, customer, or Business Account customer Registries experience.
• Meet/exceed sales and revenue budgets.
• Understand AMA’s role as agents of the Government of Alberta and support AMA’s relationship with the Government as it pertains to the provision of Registry services.

What You Bring to the Table

• You are at least 18 years of age.
• You’re no newbie to sales – using key performance indicators (KPI’s) to meet sales targets is in your wheelhouse.
• You possess your High School Diploma (Post-Secondary education is an asset).
• You have an updated Police Information Check (PIC)
• Your awesome attitude and genuine desire to help people is what matters most in this job. If you require re-certification in any of the following, AMA will assist:
  • General registry skills certification (Basic)
  • Corporate Registry Certifications – 1 and 2 (CORES 3 would be considered a strong asset)
  • Commissioner for Oaths (considered an asset)
  • Marriage License Commissioner
  • AHW certification

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [email protected]. We’ll work with you to feel supported throughout your journey with us.

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WORK MODEL:

In-Office

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We thank all applicants for their interest; however, only those selected for an interview will be contacted.