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Job Description
We’re hiring a Principal Product Manager to own the domain that makes commerce work: the systems that move orders, enable sellers, and power fulfilment across the region.
This is a senior people-lead role. You will manage a team of PMs, set strategic direction for platform and fulfilment capabilities, and partner directly with engineering, operations, and commercial leadership to drive measurable business outcomes.
Responsibilities :
Platform & Marketplace
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
This is a senior people-lead role. You will manage a team of PMs, set strategic direction for platform and fulfilment capabilities, and partner directly with engineering, operations, and commercial leadership to drive measurable business outcomes.
Responsibilities :
Platform & Marketplace
- Own the product vision and roadmap for seller-facing and marketplace platform capabilities — Brand Partner tooling, seller portal, catalogue management, and order management systems.
- Drive platform scalability and governance: ensure new capabilities are designed for reuse, reliability, and long-term maintainability across multiple markets.
- Define and enforce standards for integrations, APIs, and data flows between internal systems and external partners.
- Own platform capabilities supporting fulfillment operations: OWMS integrations, crossdock flows, last-mile handoffs, and returns processing.
- Translate complex operational workflows into scalable product solutions — reducing manual effort, improving SLA adherence, and enabling new fulfillment models (JIT, FBZ, 3PL).
- Lead product decisions on fulfillment model design in close collaboration with commercial and operations stakeholders.
- Manage and grow a team of Product Managers; set clear goals, coach on craft, and create accountability for delivery and impact.
- Engage senior leadership (COO, CTO, VP Operations) to align roadmap priorities with business objectives.
- Serve as the primary product point of contact for Brand Partners and regional operations teams on platform and fulfillment matters.
- Drive cross-functional alignment across engineering, data, commercial, and operations — turning ambiguous business needs into clear, executable requirements.
- Define KPIs and success metrics for the domain; hold the team accountable to outcomes, not output.
- Use data, operational analysis, and user research to identify gaps, prioritise improvements, and validate solutions.
- Foster a culture of experimentation and continuous improvement within your team.
- 10+ years in product management, with at least 3 years in a senior or principal role; direct experience managing other PMs.
- Deep domain knowledge in one or more of: marketplace/seller platforms, OMS/WMS systems, e-commerce fulfilment operations, or enterprise operational tooling.
- Proven track record delivering complex, multi-stakeholder platform products in a fast-paced environment.
- Strong systems thinking: able to navigate technical complexity, understand integrations and data flows, and make sound architectural trade-offs with engineering.
- Excellent stakeholder management — comfortable influencing without authority, presenting to C-level, and managing expectations across internal and external partners.
- Familiarity with agile practices: backlog management, sprint planning, cross-team delivery coordination.
- Experience in Southeast Asian markets is a strong advantage.
- Location Open to candidates based in Malaysia
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.