Back to jobs
Job Description
- Lead the management, operations, training, coaching, and support of Account Strategists and Account Executives to deliver on business growth, engagement, and customer satisfaction goals for a portfolio of customers.
- Work with the executive leaders to ensure collaboration between the team, partner promoters, and cross-functional teams and align on Google-wide priorities.
- Cultivate customer relationships through key C-level meetings and speaking engagements.
- Guide and hold the team accountable in building and managing effective long-term plans with their customers.
- Define the future of customer interaction (e.g., automation, first-party data, customer lifetime value, Customer Relationship Management (CRM) analysis, online to offline, CRM integrations) and help develop the necessary infrastructure and processes.