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Asset & Operations Manager
Fort Worth, TXPosted Yesterday
remote
Job Description
Job Id:
233
# of Openings:
1
SUMMARY:
Under the general direction of the Vice President of Asset Management, the Asset & Operations Manager is responsible for the fiscal accountability, marketing development, personnel and physical plan management of the Agencies multi-property residential portfolios. The Asset & Operations Manager works to preserve the value of the Investor Equity and the stream of investment tax credits by working with the general partners, management companies and other related individuals. The Asset & Operations Manager is expected to have an understanding of Partnership agreements, partnership structures, and related real estate issues to achieve the Agencies Asset Management Goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
This position is accountable for the physical, financial, and compliance conditions of the FWHS properties assigned to them, in collaboration with property management teams and internal business partners.
Asset Management
- Create and maintain relationships with third party Property Management Companies to ensure properties are operated and maintained to FWHS’s standards, and tenant issues are addressed, including but not limited to:
- Reviews property inspection reports from the FWHS facilities team and required inspections and communicates maintenance and repair issues to property managers; holds property management team accountable for timely completion of physical property needs, including identifying appropriate funding sources, approving invoices, and reviewing budget impact.
- Reviews financial and operational reports from property managers to evaluate property performance, identify obstacles and opportunities to enhance performance; proactively develops solutions to enhance performance with property managers.
- Ensures program compliance and tenant complaints are timely addressed and resolved by property managers, including documenting communications and responses, and communicating with appropriate FWHS business partners.
- Partners with the FWHS housing operations team, property management team, accounting, legal, and other applicable internal partners to elevate and follow through issues for resolution, as needed.
- Delivers clear and concise written interpretations of regulatory changes or terms to properties and FWHS business partners.
- Regularly communicates with on-site staff and regional managers regarding physical property conditions, vacancy rates, tenant claims, and other management issues
- Coordinates periodic informational meetings with property management staff to ensure that maintenance, repairs, code compliance and tenant claims are addressed by the management team and resolved
- Partners with FWHS risk management and legal to report casualty or injuries at properties, coordinate insurance claims and ensure completion of repairs.
- Partners with property managers to develop and implement property budgets; periodically presents year-to-date status updates to VP of department; reviews and routes for approval all special budget requests from property managers.
- Creates and maintains databases of information including:
- All relevant property terms (address, operating name, unit type)
- Subsidy or funding type,
- Ownership entity structure and partner contact information; partnership agreement reporting requirements
- Loan terms and requirements; lender contact information
- Property management company terms and contact information,
- Applicable property contracts and terms.
- Repair and maintenance items identified by property inspections, property managers, and FWHS facilities team
- Performs other related duties as assigned.
- Keeps current on all updates and changes affecting the management and operations of FWHS’s housing portfolio and assists in the distribution of information to FWHS and property management staff as needed.
- Ensure all required tax, utility and municipal invoices and submittals are compiled and paid in a timely manner; ensure all vendor and service invoices are timely paid by property managers.
Compliance
- Coordinates the preparation and submission of all HUD or TDHCA-required reports, certificates, and filings for property program compliance with owner partners, property managers, and their compliance teams. Responds to compliance-related questions from FWHS and property management staff.
Investor/Developer Relationships
- Develops and effectively manages the relationships with the general partners, developers, lender representatives, management agents and local, state and federal officials to ensure communication and coordinate action as needed.
- Prepare periodic reports for partners and investors, as required by ownership agreements.
- Responds to special requests for information from investor partners on a regular basis, through informal interactions and formal presentations.
General Portfolio Management
- Oversee the portfolio’s performance and implement proactive strategies to resolve operational, financial and compliance problems.
- Understands regional rental market trends and conditions.
- Understands FWHS ownership entity structures.
- Driving is an essential function of this job.
- Performs other related duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:
- Associate’s or Bachelor’s degree from an accredited college or University, preferably majoring in finance, accounting, business administration or related field
- Five (5) years’ experience with increasing responsibility in a position with multifamily asset management or public housing agencies, or an equivalent combination of education and experience.
- Must possess a current Texas Driver’s License, have a driving record in good standing, and be eligible for coverage under FWHS’s fleet vehicle insurance policy
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of HUD, federal, state, and local laws and regulations, as well as FWHS policies and procedures related to the position.
- Ability to prepare and present ideas in English, in a clear and concise manner, both orally and in writing.
- Knowledge of financial reporting and budgeting for rental properties (multifamily preferred).
- Strong financial analytical skills.
- Ability to handle confidential and sensitive matters and resolve disputes professionally.
- Knowledge of general office practices and procedures, business English and basic mathematics.
- Knowledge of computer applications and software to develop spreadsheets, databases, and perform data entry.
- Ability to create and maintain effective working relationships with internal and external business partners.
- Must pass a pre-employment drug screening and criminal background check.
OTHER REQUIRED QUALIFICATIONS:
- Employee must consent to and pass a criminal background check.
TECHNICAL SKILLS:
- Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat; working knowledge of Microsoft 365 applications, including Teams and SharePoint, for collaboration and document management; and ability to use internet-based resources for research and report development.
- Ability to learn other computer software programs as required by assigned tasks.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, operate a computer and other office equipment, attend onsite and offsite meetings, and communicate in writing and verbally in person and via video conference, email, and phone.
While the work is primarily sedentary, walking, standing, bending, and carrying of items such as books, binders, files, and documents is required. The employee must occasionally lift and/or move up to 25 pounds.
The noise level in the work environment is usually quiet.
TELEWORK:
This position is eligible for part-time teleworking, subject to the need for physical attendance as directed by the employee’s supervisor or required by the circumstances.
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