Manager - CRM - Motor Finance - Operations - CRM - Mumbai - Lodha (I-Think Techno Campus) - 2nd Floor - (M4-M6)

Key Deliverables:
 Handle customer queries, service requests, and complaints received via CRM, email, call center, branch referrals, and digital channels.
 Manage and Acknowledge customer complaints within defined SLA/TAT timelines.
 Investigate issues, coordinate with internal teams, and provide accurate and timely resolutions.
 Ensure first-time resolution and minimize repeat customer contacts.
 Update customers proactively on complaint status and resolution.
 Mange MD escalations.
 Social media cases.
 Monitoring cases which are not responded and pending closure. 
Specialized job competencies:
 CRM knowledge – CRM & MS Office dynamics
 Ability to influence & build strong working relationships with grass root employees & seniors
Other desired attributes:
 Passion for working on Customer service & initiatives impacting Customers
 Communication (Oral & written) & Presentation skills
 Desire to learn & explore 
 Creativity & resourcefulness