Supervisor, Front Office (31177)

• coordinating work efforts with other employees and organizations.

Position purpose

Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts.  Responsible for data entry and patient account follow up, as well as monthly reports.

Responsibilities/Duties/Functions/Tasks:

• Provide daily guidance and direction to team
• Serve as first response for employee issues/disputes
• Approve time off requests, ensuring adequate staffing during peak times
• Review and approve semi-monthly payroll
• Provide employee feedback, coaching, and counseling
• Conduct annual employee performance reviews and deliver reviews to employees
• Attend management meetings, when requested
• Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy.  Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

Education:  High school diploma or GED required; post-secondary education diploma preferred

 

Experience:  Minimum of four (4) years of experience in a medical office, front office or scheduling experience required.  Minimum of  two (2) years of team lead or supervisory experience required

 

Performance Requirements:

 

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.