Technology Partnership Manager

• We are seeking a Technical Account Manager (TAM) to manage the technical relationship with banks, financial institutions, fintech partners, and enterprise merchants.
• The TAM will act as a trusted technical advisor and escalation owner, ensuring stable operations, regulatory alignment, secure integrations, and continuous optimization of our payments and financial platforms.
• This role requires strong technical depth, an understanding of payments ecosystems, and the ability to operate effectively in mission-critical, regulated environments.

• Client Technical Ownership

  • Serve as the primary technical point of contact for assigned clients.
  • Build trusted relationships with client teams including IT, Digital Banking, Operations, Risk, and Compliance.
  • Understand client transaction flows, settlement models, client's services customizations, and operational constraints.

   

• Technical Advisory
  • Provide expert guidance on:
    • Payment processing flows (authorization, clearing, settlement)
    • Card schemes (Visa, Mastercard, AMEX, etc.)
    • APIs, host-to-host, and middleware integrations
    • Switches, gateways, and core banking interfaces
  • Support solution design, onboarding, certification, and production readiness.

  • Advise on scalability, redundancy, performance, and security best practices.

     

• Regulatory, Security & Compliance Awareness
  • Work within regulated financial environments, ensuring solutions align with:
    • PCI DSS
    • Local Central Bank regulations
    • Data protection and security requirements

  • Act as a technical bridge between client compliance requirements and internal engineering teams.

     

• Account Health & Operational Stability
  • Own technical account plans, including stability, capacity, and growth roadmaps.
  • Monitor:
    • Transaction volumes
    • Platform performance
    • Error rates and availability
  • Proactively identify risks impacting transaction success, SLAs, or customer experience.

  • Drive preventive actions before issues impact production.

     

• Incident & Escalation Management
  • Act as the technical escalation owner for high-severity incidents.
  • Coordinate incident resolution with Support, Engineering, and Infrastructure departments as well as external partners (schemes, vendors… etc.).

  • Lead or participate in post-incident reviews (RCA) and ensure corrective actions are tracked.

     

• Cross-Functional Collaboration
  • Work closely with:
    • Product teams on feature enhancements and roadmap alignment
    • Engineering teams on defect resolution and optimization
    • Sales and Account Management on renewals and expansions

  • Represent the customer’s technical voice internally.

     

•  Reporting & Governance
  • Provide regular technical status updates and executive-level summaries.
  • Track KPIs such as:
    • Transaction success rates
    • Incident frequency and severity
    • Time-to-resolution
    • Platform adoption readiness
  • Support client governance meetings and service reviews.

Bachelor of Computer Science and information is preferred (or equivalent).

4–8 years of experience in:

• Technical Account Management
• Solutions Engineering
• Payments Operations / Integrations
• Banking or Fintech technical roles

Strong understanding of payments ecosystems, including:

• Card payments
• Acquiring / issuing flows
• APIs and message-based integrations

Experience working with banks or regulated financial institutions.

Excellent communication skills with both technical and non-technical stakeholders.

Ability to manage multiple enterprise accounts with competing priorities.

V. Good command of English language (Speaking, reading and writing).

Self-confident