Workplace Experience Manager

About the role

We're a ~60-person team headquartered in San Francisco, with a growing satellite office of ~10 people in New York. We're in the middle of an exciting period of growth: we're moving into a brand-new SF office built to host 80–100 people, and we're on the hunt for a larger NYC space as that team expands.

We're looking for a Workplace Experience Manager to own the physical and cultural heartbeat of both offices. You'll be the person who makes our spaces run seamlessly, makes employees and visitors feel welcome the moment they walk in, and brings the team together through memorable events and offsites. This is a hands-on, in-office role for someone who loves the operational details and the people side of the job.

You'll start by anchoring our SF headquarters, with a meaningful role in shaping our office expansion in both cities. Until we hire someone on the ground in New York, you'll manage that office remotely — coordinating vendors, logistics, and the new-space search from afar.

What you'll do

• Lead day-to-day operations of our SF headquarters and own the move into our new 80–100 person space, including layout, build-out coordination, and setup.
• Remotely manage our NYC office and help source and secure a larger NYC space, partnering with leadership and external brokers/vendors until we hire a dedicated NYC lead.
• Own desk setup and workspace readiness for new hires across both offices, partnering with IT and People Ops so everyone has what they need on day one.
• Manage relationships with key vendors — WiFi/internet, janitorial, security, building management, and more — including contracts, SLAs, and escalations.
• Keep both offices stocked, clean, functional, and on-brand; troubleshoot issues quickly and proactively.
• Source, order, and manage office snacks, beverages, and supplies, balancing quality with budget.
• Plan and run company events, celebrations, and team offsites end to end — from venue and vendor selection to logistics, budget, and day-of execution.
• Bring creativity and energy to building culture and connection across two cities.
• Set up, configure, and manage our meeting room and conference room hosting software, ensuring smooth booking and AV across all rooms.
• Serve as the welcoming face of the office — greeting candidates and visitors and ensuring a great experience in close partnership with our Recruiting team and Executive Assistant.

What you'll bring

• 3+ years in workplace experience, office management, facilities, events, or operations — ideally in a fast-growing startup or multi-office environment.
• Experience supporting an office move, build-out, or expansion is a strong plus.
• Excellent organization and project management skills; you can juggle vendors, timelines, and budgets without dropping a ball.
• A hospitality mindset — you genuinely enjoy making people feel welcome and taken care of.
• Comfort managing a remote site and coordinating logistics from a distance.
• Strong communication skills and the ability to partner cross-functionally with People, IT, Recruiting, and leadership.
• Hands-on, proactive, and resourceful; you spot what needs doing before being asked.
• Comfortable working in office 5 days a week in SF, with occasional travel to NYC.

Nice to have

• Familiarity with meeting room / desk booking and visitor management tools.
• Experience negotiating commercial leases or working with real estate brokers.
• A network of reliable vendors and event partners in SF and/or NYC.

Compensation & logistics

The base salary range for this role is $80,000–$130,000, depending on experience and scope. This is a full-time, in-office role based in San Francisco, with periodic travel to support our New York office.

Benefits

• 🩺 Health, Vision, and Dental benefits 
• 🏝️ Flexible PTO
• ➕ Life Insurance and Accidental Insurance 
• ❤️‍🩹 Short-Term Disability Coverage
• 💸 Generous salary and equity for all staff
• 🪜 401k option; helping you save for the future
• 📚 Yearly learning and development stipend
• 🚌 Commuter benefits for Bay Area employees
• 🚘 Uber ride stipend if you ever have to work late in the office 
• 🏡 Remote office home stipend to get you comfy in your space
• 🍔 Daily catered lunches provided by Sharebite (every meal you order, one meal gets donated)
• ✈️ Onboarding trip to San Francisco HQ if you work remotely
• 🥤 Monthly happy hours
• 🎉 Annual company offsites, our last one was in Palm Springs 🌴🍹

Interview Process:

• Chat with Head of Talent  - 30 mins
• Take Home Assessment - 2-3 days to complete
• Final Interview - 2.5-3 hours
• Brief Background Check and Reference Check

We move fast, and we’ll keep you informed at every stage of the process. 

Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.