Technical Service & Development Professional, Plastics Additives

KEY RESPONSIBILITIES

Your responsibilities are focused on the following areas:

1. Be the focal point for all technical matters related to customer work:
   • Be the expert for questions related to our additives and the way they affect properties and processing conditions at our direct and indirect customers.
   • Develop deep relationships with key technical contacts at our customers; be their preferred point of contact for any technical matters
   • Understand the problems that need to be addressed, translate them into hypotheses and execute experiments (lab or plant trials) to validate them.

1. Work closely with sales, marketing, and R&D to align priorities, coordinate activities, and accelerate project execution and commercial outcomes
   • Study and stay abreast of new polymers, additives, and applications.
   • Help assess the value generated by our solutions to the customer.
   • Identify customer needs and support the translation of technical values into commercial outcomes.

1. Support our innovation process:
   • Be an active member of our global technical community by sharing learnings and solving problems together.
   • Assist the New Product Development team when new products are first introduced to customers.
   • Generate insights through deep market and industry knowledge.

QUALIFICATIONS - REQUIRED

• B.S or M.S degree in Engineering, Materials/Polymer Science, or another related technical field
• 7 years of professional experience in direct customer support role or in a technical role in the plastics industry, preferably related to Polyolefins (PP/PE production, compounding, conversion, or additives / masterbatches)
• Fluency in spoken and written Korean and English is required, as the successful candidate will need to communicate directly with stakeholders and clients in the Korean market

The successful candidate will have the following strengths:

• Good relationship-building and influencing capability
• Strong ownership mindset, including the ability to get things done and drive projects forward
• Resiliency and discipline to persevere in ambiguous and complex situations
• Capability to structure and prioritize work across multiple parallel initiatives
• Ability to guide discussions, challenge assumptions, and drive alignment with customers and internal teams
• Demonstrated ability to support and elevate the performance of the organization (mentorship, knowledge sharing)
• Skills in presentation and written communication