Service Manager

  Service Manager - Multifamily Maintenance | Claymont/Wilmington, DE     We are seeking a hands-on, experienced Service Manager with a “Whatever It Takes” approach to lead maintenance operations across our Wood Acres (178 units) and Longview (90 units) communities. In this full-time role, you will ensure the physical integrity of both properties meets company standards and all applicable laws while driving team performance and delivering a high level of customer service.   As a Service Manager, you will be expected to: Lead daily maintenance operations including across both communities Develop and execute an organized production schedule and preventive maintenance plan Supervise and support a team of 2 Maintenance Technicians, providing direction, training, and ongoing development Troubleshoot and resolve technical issues across HVAC systems, plumbing, carpentry, appliances, and general maintenance Provide hands-on support with repairs, including plumbing, carpentry, and washer/dryer-related work orders Coordinate contractors and vendors, ensuring timely completion and quality service delivery Manage and maintain inventory of maintenance materials, tools, and supplies while ordering efficiently Partner with office staff to ensure timely follow-up and exceptional resident service Conduct regular inspections of buildings, grounds, and vacant units Assist with snow removal preparation and response, including working with snowplow vendors Ensure emergency preparedness and personally respond to urgent site needs when required Plan, assign, and direct maintenance activities while maintaining strong communication and time management   Compensation & Incentives: Pay Range: $31.00 – $34.00 per hour Up to 50% Rent Discount Property Staff Shared Renewal Commissions Morgan Essentials: $300 quarterly On-Call Appreciation: $15/day for holding the on-call phone Medical, Dental, and Vision Benefits 401(k) Retirement Plan with Company Match Generous Paid Time Off, including 10 holidays per year and sick leave   Hours & Schedule: Monday – Friday: 8:00 AM – 4:30 PM Paid rotating on-call participation required Must be available and prepared for emergency events Schedule subject to change based on business needs   What we’ll expect from you: 2+ years of maintenance leadership or management experience 4+ years of maintenance experience or transferable technical background Strong, well-rounded maintenance skillset across HVAC, plumbing, carpentry, and appliances HVAC certification required; boiler experience preferred Proven ability to manage work orders, scheduling, inventory, and vendor coordination Strong communication, leadership, and organizational skills High level of customer service and responsiveness Experience using smartphone apps, Microsoft Teams, and email systems Active and valid driver’s license and personal vehicle Ability to work in a fast-paced environment and support emergency and on-call needs   #AC6182