Associate Account Manager

Job Responsibilities:

Reporting to the Associate Director, Client Services, this role serves as the Lead Administrator for the Learning Management System (LMS) and supports the day to day delivery of selected projects and programs, providing high quality financial and project coordination, documentation and tracking to enable the team to deliver high quality deliverables according to timelines and budget. Key responsibilities include:

Learning Management System (LMS) Administration

• Serve as the Lead LMS Administrator for IQVIA Medical Communications (IMC) for multiple LMS’s; creating new domains (portals) in support of training initiatives for IQVIA Medical Communications, IQVIA partners, and external clients.
• Monitor the Site Training Portal Support inbox and respond to inquiries and requests from domain users
• Liaise with Thinking Cap LMS vendor team to troubleshoot, stay abreast of system updates, and maintain awareness of annual license agreement details
   

Good Clinical Practice (GCP) Training

• Serve as the GCP Liaison for IQVIA Medical Communications
• Stay up to date on IMC’s GCP training offerings
• Facilitate delivery of GCP training modules via IQVIA Investigator Portals (Drug Dev) on awarded studies
• Serve on project teams when updates are required to IMC’s training deliverables
• Upload new modules to ThinkingCap and oversee the process for submitting modules to Learning Edge for upload
• Field questions from learners and generate reports for managers
   

Growth

• Contribute to the financial performance of allocated projects / programs and drive profitable delivery through accurate financial management. Support accurate scoping of projects, development of high quality budget and identification and development of project change notices / change orders
• •Support accurate invoicing and thorough project close out
• Develop reports to inform, and participate in regular review of, project financial health
• Maintain an active interest in our Account Growth Plans and upskill where required to enable understanding and participation
• Where appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools
   

Client relationships and business development

• Support trusted and effective relationships with clients, acting as a point of contact for project delivery discussions as appropriate
• Support preparation for and participate in client project status discussions, including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reports
• Where appropriate, support communications with clients around budgets, project change notices and reconciliations
• As required, support the development of proposals and sales / bid defence presentations, presenting appropriate elements if appropriate. Take responsibility for growing your skills in this area to enhance your participation over time
• As required, support activities to protect inclusion of IMC services into study proposals, budgets and contracts
• Take responsibility for your development in building understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant to the Practice Areas
   

Quality

• Support project and program teams to develop and deliver high quality activities that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growth
• Coordinate the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices. Contribute as required to initiatives to deliver operational enhancements
• Contribute to the development of clear scopes of work for new projects and briefings to delivery teams to enable successful execution of the project to the brief, timelines and budget
• Support the creation, tracking and reporting of project timelines, ensuring regular updates and working with teams to update as the project evolves
• Support identification of, and suggest resolutions to, delivery challenges across the team, working with senior team members to support solutions
• Develop a detailed understanding of IMC financial processes, supporting accurate, documented financial management of our projects and programs
• Support the development of project budgets and requesting and tracking of invoices
• Support the production of status, tracking and financial reports for internal and external team members and senior management
• Contribute to achieving customer satisfaction for account(s), identifying areas for improvement and ensuring action to address
   

Internal collaboration

• Coordinate efforts of cross-functional project teams and project resources within and outside the organisation
• Meet with team members on a regular basis regarding project tasks to support the timely achievement of project milestones
• Contribute to problem solving and resolution efforts, taking responsibility for developing your skills in this area
• Prepare and as appropriate, present project information at internal team meetings
• Partner with appropriate team members to input into and implement process improvements

Job Qualifications

• Four-year bachelor’s degree
• Learning Management System (LMS) experience
• Project Management experience (timeline development, resourcing teams, budget management)
• Customer service skills with commitment to quality and responsiveness
• Ability to work with external vendors and IT teams
• Ability to manage project execution for successful deliveries
• Ability to demonstrate strong leadership and exercise good judgment and diplomacy with both clients and internal teams
• Ability to support multiple teams/assignments
• Proficiency in revenue recognition practices
• Experience working remotely
• Amenable to work on night shift schedule
• Amenable to work on hybrid set up in Mckinley, Taguig

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.