Job Description
JOB DESCRIPTION
Porter
GENERAL SUMMARY
Cleans, moves, and maintains vehicles. Assists Sales and Service Departments.
Reports To: Service Manager
DUTIES AND RESPONSIBILITIES:
Achieving High Standards
Principal Duties and Responsibilities:
- Contributes to customer satisfaction by providing prompt, efficient, and quality service.
- Provides service and sales departments with customer valet service.
- Pays attention to “small details” before delivering a car to a customer.
- Cleans vehicle before delivery to customer.
Additional Duties and Responsibilities:
- Anticipates customers’ needs.
Working Effectively with Others
Principal Duties and Responsibilities:
- Interacts successfully with multiple dealership departments.
- Follows and carriers out oral and written instructions.
Additional Duties and Responsibilities:
- Maintains positive, approachable attitude when dealing with internal and external customers.
Handling Pressure
Principal Duties and Responsibilities:
- Maintains composure while experiencing changes in work priorities or procedures.
- Maintains high performance levels while facing time deadlines or handling multiple tasks.
Additional Duties and Responsibilities:
- Maintains professional demeanor when faced with unanticipated problems, complications or delays.
Managing Complexity
Principal Duties and Responsibilities:
· Focuses attention on priority work to ensure that deadlines are met.
· Maintains stock of cleaning materials
Additional Duties and Responsibilities:
· Identifies and supports opportunities for methods/process improvement.
Responsible for other duties as assigned and/or required by business need.
Porter, continued
DUTIES AND RESPONSIBILITIESa (continued):
Applying the Basics
Principal Duties and Responsibilities:
· Observes all relevant health and safety procedures, particularly with regard to handling and storing hazardous substances.
· Uses basic math skills to perform calculations.
Additional Duties and Responsibilities:
· Completes forms accurately.
Understanding and Using Business Knowledge
Principal Duties and Responsibilities:
· Has overall understanding of dealership business objectives.
Additional Duties and Responsibilities:
· Attends training courses as required.
SKILL REQUIREMENTS
Skills required to perform principal/additional duties and responsibilities:
Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self-starting rather than passively waiting for direction, accomplishing tasks and showing concern for all aspects of the job as well as following ethical standards set by the company.
Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, considering feelings and viewpoints of others, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly in written text, using appropriate communication styles to persuade others to change their opinion.
Handling Pressure focuses on adapting to change, maintaining composure, and resolving conflicts. This includes changing priorities and procedures, maintaining performance under stress and opposition, being sensitive to time deadlines, maintaining positive and professional attitude, understanding others’ “points of view” and analyzing all viewpoints objectively.
Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions. This includes establishing priorities and organizing workload to accomplish goals and meet deadlines to support FIRTFT, customer handling, and business growth.
Applying the Basics focuses on referencing written information, applying basic math skills, using computers and technical systems, completing forms, and following safety procedures. This includes processing information from tables, written text, and charts; executing practical math problems; using systems to input or access information; and completing paperwork so that all information is correctly recorded.
aResponsible for other duties as assigned and/or required by business need.
Porter, continued
EDUCATION/CERTIFICATION REQUIREMENTS
Education, training and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above.
- High School degree or equivalent preferred
EXPERIENCE
- One year experience in automotive environment
PHYSICAL REQUIREMENTS: WORKING CONDITIONS:
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· Driving a vehicle |