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Job Description
- Build, configure and deploy new compute, network, storage and specialist security infrastructure, ensuring correct configuration and bring into service in line with standard playbooks from Google product teams.
- Resolve profile escalations and issues, improve the customer experience, and drive initiatives.
- Manage the health and performance of the environment using observability tools, carry out maintenance and updates to roll out new features and keep the platform secure.
- Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA).
- Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations.