Program Co-Ordinator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Program Coordinator assists in planning and implementing service delivery for individuals in the Correctional Residential Facility and homeless shelter at the Brantford Booth Centre.

The role provides confidential corrections counselling, education, case management and support to individuals, families and the community to promote healthy lifestyles, healthy choices, client stability and successful community integration.

The incumbent delivers direct one-on-one support, conducts assigned group work, provides direction to staff, checks results, and generally works alongside the team. The incumbent supervises full-time, part-time and/or casual relief employees across multiple departments during the shift and has input into, and may participate in, hiring, orientation, evaluation and discipline of staff.

Client Service, Case Management and Program Delivery

• Serve actively as a member of the management team for the Brantford Booth Centre.

• Provide oversight and supervision of Social Service staff and the day-to-day operation of programs in accordance with the mission, values, policies and procedures of The Salvation Army.

• Conduct initial and ongoing assessments, treatment plans, referrals and integration of required services for assigned clients/residents.

• Develop and implement case management plans for assigned clients/residents, including establishing goals, monitoring progress and supporting program completion.

• Counsel clients/residents individually or in a group setting and provide corrections counselling, relapse prevention, early intervention, follow-up and aftercare support as required.

• Conduct assigned group work and provide education to individuals and families about the causes and effects of addictions and related recovery needs.

• Perform intake and discharge procedures for clients/residents as assigned, including reviews of client files provided by Correctional Service Canada and attendance at CAT meetings before accepting clients to the Booth Centre.

• Conduct yearly visits to local federal institutions, interview potential clients and initiate intake.

• Attend and facilitate case conferences with the Case Management Team and present case reports and client progress at regularly scheduled team meetings.

• Provide written or oral reports on the progress of assigned clients to the Executive Director, Residential Services Manager or designate when required.

• Refer clients to appropriate supports for personal care, employment, education, practical everyday needs, recovery needs, spiritual care and cultural practices.

• Liaise with Police, Ministry of Social Services, Provincial Court, Correctional Service Canada, community agencies, family members and other staff as required.

• Maintain an active interest in all phases of the residential program and suggest improvements as appropriate.

• Provide backup support to the front desk and/or other program areas as needed.

Staff Leadership and Operations

• Ensure duties assigned are completed in an appropriate, safe and efficient manner by the end of each respective shift.

• Provide support and supervision to staff during shifts, including crisis intervention, conflict diffusion, problem solving and initial response to resident grievances to help ensure the safety of residents and staff.

• Complete staff scheduling to ensure coverage for vacant shifts, including sick relief, statutory holiday coverage and vacation coverage.

• Provide direction and support services to staff as required and act as workflow coordinator for team practices.

• Participate in daily shift changes to ensure proper transmission of information from one shift to another.

• Monitor and check logs to ensure completion of regular security checks.

• Identify staff training requirements and make recommendations regarding staff development for those supervised.

• Participate fully and constructively in staff meetings, service training, supervision and formal evaluation sessions.

• May chair monthly or as-needed planning meetings for clients and other Social Services Workers.

• Represent the organization in a professional and engaging manner.

Documentation, Confidentiality and Reporting

• Maintain and update all appropriate documentation related to clients/residents and submit written reports on caseload as required.

• Maintain confidentiality and accurate statistical records, including SAMIS and other applicable reporting systems.

• Provide statistical and evaluative information to management and funders as required.

• Promptly report incidents in accordance with policy and document observations of clients/residents along with actions taken by staff.

• Maintain information in strict confidence and according to Protected B, PHIPA and applicable organizational standards.

• Adhere to standards consistent with the values and philosophy of The Salvation Army, including the Policy & Procedures Manual, Employee Handbook and professional code of ethics.

Health and Safety

• Work in compliance with the Ontario Health and Safety Act and Regulations and abide by The Salvation Army health and safety policies and procedures.

• Work in the manner required by the employer and use prescribed safety equipment.

• In consultation with the Executive Director, provide oversight to WSIB claims and other health and safety matters as required within applicable departments, including supervision of the Early and Safe Return to Work Program.

• Ensure proper procedures are followed in the event of a workplace injury or illness, including conducting incident investigations when required.

• Participate in all health and safety related accident and injury investigations.

• Ensure staff are aware of emergency procedures and are prepared to implement them immediately as necessary.

• Build and maintain a therapeutic environment with clients/residents; de-escalate tensions and resolve conflict in a therapeutic manner when necessary.

Organizational Responsibilities

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications for position responsibilities.

• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.

• Comply with all City of Brantford standards and contractual agreements.

• Assist the Executive Director in scheduling and chairing staff meetings.

• Lead by example by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.

• Treat the property of The Salvation Army with due care and caution and use or maintain organizational assets in accordance with established guidelines.

• Communicate and cooperate with co-workers, partners and clients in a respectful, open and honest manner, maintaining confidentiality at all times.

• Treat all clients, staff, volunteers and members of the public with respect, dignity and confidentiality.

• Act in the best interest of the employer at all times.

• Perform other work-related duties as assigned.

Governance Boards and Councils:

•  Participate in internal planning meetings and management meetings as required.

Internal relationships:

• Program Manager or designate

• Facilities Coordinator

• Case Management Team

• staff across multiple departments

• Residents/clients and residents’ families

• Spiritual Care team

External relationships:

• Correctional Service Canada and local federal institutions

• Police

• Ministry of Social Services

• Provincial Court

• City of Brantford

• Community agencies, resources and local service partners

• Reports directly to: Brantford Booth Program Manager or designate.

• Responsible for full-time staff, part-time staff and casual/relief staff across multiple departments during assigned shifts.

• Direct reports for this position: Evening shift team/Caseworkers

• Indirect reports for this position: Facilities, kitchen and maintenance staff

• Provides direction, checks results, supports staff development and may participate in hiring, orientation, evaluation and discipline of staff.

• Minimal material responsibilities, including access to confidential client, resident, people and health information.

• Little to no responsibility for finances and no budget responsibility unless otherwise assigned.

• Does not process financial transactions unless specifically assigned and authorized.

• Uses and maintains organizational assets in accordance with established guidelines.

• Provide statistical and evaluative information to management and funders when required.

• Provide oversight to WSIB claims and related health and safety matters as required, in consultation with the Program Manager.

• Regular full-time position based on 40 hours per week.

• The facility is a 24/7 operation; hours of work vary according to the requirements of position responsibilities.

• Schedule may vary due to position requirements, including work outside the regular schedule, particularly some weekday evenings and weekends.

• This position is considered a management position for the purposes of the Employment Standards Act of Ontario and is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount.

• Local travel may be required, including travel to conduct in-reach at nearby correctional facilities and to attend local meetings.

• Rotational on-call duties are required.

• Normal hours of work: 3:00 p.m. to 11:30 p.m., Monday to Friday

• Normal location of work: 187 Dalhousie Street, Brantford, ON N3T 2J6.

• The work environment is typically an office or work site within a residential setting.

• The incumbent may be exposed to disagreeable conditions, including dirt, bodily fluids, bodily waste, drugs and alcohol, noise, challenging behaviour, verbal abuse and odours.

• The incumbent may be exposed to risk of moderate injury or illness due to physical attacks by others, infectious diseases, toxic chemicals, sharp objects and other dangerous situations.

• Dress must be professional and presentable with respect to the employment position.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, Vision and Values, in a professional manner, upholding our code of conduct.

• Completion of a formal post-secondary/university degree in a related field; BSW or equivalent is preferred.

• Alternative combinations of education and experience may be considered.

• CACCF certification (Canadian Corrections Counsellor Certification Federation) will be considered a strong asset.

• Training in crisis intervention, conflict resolution and mediation skills is an asset.

• First Aid/CPR certificate is required or must be obtained as directed.

• Non-Violent Crisis Intervention Certification would be an asset or willingness to obtain.

• E-learning requirements, including Abuse Prevention and WHMIS, must be completed before the first shift or as directed.

• Valid Ontario Class “G” Driver’s Licence is preferred but not necessary

Skills and Capabilities

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Strong understanding of professional boundaries when working with vulnerable populations.

• Patience and ability to de-escalate situations.

• Ability to coach, lead, motivate staff and provide constructive feedback.

• Strong leadership skills and ability to work independently as well as part of a team.

• Ability to network with community partners and build strong relationships.

• Attention to detail, problem-solving and analytical skills.

• Strong interpersonal, motivational, leadership, organizational, oral and written communication skills.

• Attentive listening skills for coaching and conflict resolution.

• Ability to develop and maintain a team environment and work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness.

• Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.

• Ability to demonstrate understanding of and empathy toward cultural differences and be sensitive to and respectful of cultural and lifestyle diversity.

• Strong computer skills, including Microsoft 365/Microsoft Office and applicable client information systems.

• Ability to lift/move 20 lbs.

• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

• Must provide an original copy of a current driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion.

• Required to provide an original copy of a background check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion. Screening is secured through the National Canadian Police Information Centre (CPIC) or through a local police detachment.

• Must be able to obtain Correctional Service Canada clearance through the Enhanced Reliability Screening process.

• Screening through The Salvation Army Abuse Registry is required.

• If aware of confidential information as part of the work, the incumbent is not permitted to discuss this information with anyone other than those to whom they are responsible for the position. Divulging confidential information is grounds for disciplinary action and possible dismissal.

• Minimum of two (2) years of prior related experience, including experience with direct counselling in an applicable social service field or in a residential or supportive housing setting and corrections experience.

• Experience in a residential setting, supervision, leadership, coaching and motivating staff, and working with marginalized clientele.

• Working knowledge of issues pertaining to homelessness, addictions, mental illness, marginalized individuals and persons on parole.

• Maintains a broad knowledge of addiction treatments and explanatory theories, homelessness, mental illness and community resources.

• Experience and working knowledge of the Homeless Individuals and Families Information System and SAMIS or similar client information systems.

• Experience working in a non-profit and unionized environment is an asset.

• Experience working with a diverse population and ability to demonstrate a supportive, respectful and non-judgmental approach to clients.

• Knowledge of and proven ability in linking with community resources.

Compensation:

The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.