Consultant II, Transformation

Job Title:

Consultant II, Transformation

Job Description

As an Innovation Consultant, your expertise will help Concentrix’s clients align their people, processes, and technology with a modern business strategy and vision for future success.

You will work proactively with clients, Concentrix Sales, and delivery teams to design and solve complex challenges. By delivering cutting-edge solutions like Gen AI, Automation, AI-enabled Conversation Bots, QA Automation, Speech/Text Analytics, and CCaaS, you will reshape processes and transform organizations. Acting as a trusted business advisor and change agent, you will use best practices, benchmarking, and consultative tools to develop comprehensive strategic and tactical transformation recommendations that create lasting competitive advantages.

Key Responsibilities
Strategic Roadmapping: Co-innovate with clients to outline clear, actionable digital and business transformation roadmaps.

Consultative Selling & Pre-Sales: Lead innovation-focused discussions during pre-sales meetings, client orals, due diligence, site visits, innovation councils, and consulting engagements.

Discovery & Mapping: Identify operational gaps and opportunities by conducting detailed Process Discoveries and Customer Journey Mapping.

Cross-Functional Collaboration: Partner closely with Sales, Account Management, Delivery, Project Management, and IT teams to implement solutions as designed and rigorously monitor their business impact.

Solution Design: Develop innovative, tech-enabled solutions that directly address people, process, and technology inefficiencies.

Product & Tech Evolution: Identify emerging technologies to optimize CNX and client processes, and improve existing technology assets by refining product backlogs and supporting Proof of Concepts (POCs).

Culture Building: Foster a continuous-improvement and problem-solving culture across teams by imparting specialized training and methodologies.

Requirements & Qualifications
Experience: 4–6 years of overall professional experience, ideally within a management consulting, digital transformation, or progressive BPO environment.

Industry Domain Expertise: Deep understanding of Business Process Services (BPS), Customer Experience (CX) business models, and associated multi-channel architectures.

Vertical Knowledge: Strong expertise in one or more key industry domains:

Automotive | BFSI | Consumer Electronics | Energy & Public Sector | Healthcare Services | Insurance | Media & Communications | Retail & eCommerce | Technology | Travel, Transportation & Tourism.

Technical & Automation Acumen: Strong understanding of Gen AI-enabled Conversation Bots (Chat, Email, Social, and Knowledge Bots) and hands-on exposure to RPA, Cognitive Automation, Messaging, and advanced Analytics.

Process Re-engineering: Proven expertise in conducting thorough Process Discoveries and authoring comprehensive Process Design Documents (PDDs).

Methodology & Certification: Lean Six Sigma Black Belt (BB) or Master Black Belt (MBB) certification is required, alongside a proven track record in transformation and process re-engineering.

Core Skills: Exceptional solution-building capabilities, presentation skills, and the consultative acumen needed to influence C-suite stakeholders.

As an Innovation Consultant, your expertise will help Concentrix’s clients align their people, processes, and technology with a modern business strategy and vision for future success.

You will work proactively with clients, Concentrix Sales, and delivery teams to design and solve complex challenges. By delivering cutting-edge solutions like Gen AI, Automation, AI-enabled Conversation Bots, QA Automation, Speech/Text Analytics, and CCaaS, you will reshape processes and transform organizations. Acting as a trusted business advisor and change agent, you will use best practices, benchmarking, and consultative tools to develop comprehensive strategic and tactical transformation recommendations that create lasting competitive advantages.

Key Responsibilities

• Strategic Roadmapping: Co-innovate with clients to outline clear, actionable digital and business transformation roadmaps.

• Consultative Selling & Pre-Sales: Lead innovation-focused discussions during pre-sales meetings, client orals, due diligence, site visits, innovation councils, and consulting engagements.

• Discovery & Mapping: Identify operational gaps and opportunities by conducting detailed Process Discoveriesand Customer Journey Mapping.

• Cross-Functional Collaboration: Partner closely with Sales, Account Management, Delivery, Project Management, and IT teams to implement solutions as designed and rigorously monitor their business impact.

• Solution Design: Develop innovative, tech-enabled solutions that directly address people, process, and technology inefficiencies.

• Product & Tech Evolution: Identify emerging technologies to optimize CNX and client processes, and improve existing technology assets by refining product backlogs and supporting Proof of Concepts (POCs).

• Culture Building: Foster a continuous-improvement and problem-solving culture across teams by imparting specialized training and methodologies.

Requirements & Qualifications

• Experience: 4–6 years of overall professional experience, ideally within a management consulting, digital transformation, or progressive BPO environment.

• Industry Domain Expertise: Deep understanding of Business Process Services (BPS), Customer Experience (CX) business models, and associated multi-channel architectures.

• Vertical Knowledge: Strong expertise in one or more key industry domains:

  • Automotive | BFSI | Consumer Electronics | Energy & Public Sector | Healthcare Services | Insurance | Media & Communications | Retail & eCommerce | Technology | Travel, Transportation & Tourism.

• Technical & Automation Acumen: Strong understanding of Gen AI-enabled Conversation Bots (Chat, Email, Social, and Knowledge Bots) and hands-on exposure to RPA, Cognitive Automation, Messaging, and advanced Analytics.

• Process Re-engineering: Proven expertise in conducting thorough Process Discoveries and authoring comprehensive Process Design Documents (PDDs).

• Methodology & Certification: Lean Six Sigma Black Belt (BB) or Master Black Belt (MBB) certification is required, alongside a proven track record in transformation and process re-engineering.

• Core Skills: Exceptional solution-building capabilities, presentation skills, and the consultative acumen needed to influence C-suite stakeholders.

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

Time Type:

Full time2026-07-06