CX Content Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Content Specialist based in the United States.

This role sits at the core of customer experience enablement, ensuring that both internal teams and external customers have access to clear, accurate, and easy-to-use knowledge resources. You will be responsible for creating, refining, and maintaining high-quality CX content that supports customer support teams, improves self-service outcomes, and strengthens operational consistency. Working across CX, Product, Marketing, Legal, and Operations, you will help translate complex workflows and product updates into structured, user-friendly documentation. The environment is fast-paced and highly collaborative, with a strong emphasis on accuracy, usability, and continuous improvement. You will also play a key role in optimizing knowledge systems and ensuring content performance is measurable and actionable. This role is ideal for someone who enjoys turning complexity into clarity and building scalable knowledge systems that improve customer experience at scale.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Content Specialist based in the United States.

This role sits at the core of customer experience enablement, ensuring that both internal teams and external customers have access to clear, accurate, and easy-to-use knowledge resources. You will be responsible for creating, refining, and maintaining high-quality CX content that supports customer support teams, improves self-service outcomes, and strengthens operational consistency. Working across CX, Product, Marketing, Legal, and Operations, you will help translate complex workflows and product updates into structured, user-friendly documentation. The environment is fast-paced and highly collaborative, with a strong emphasis on accuracy, usability, and continuous improvement. You will also play a key role in optimizing knowledge systems and ensuring content performance is measurable and actionable. This role is ideal for someone who enjoys turning complexity into clarity and building scalable knowledge systems that improve customer experience at scale.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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