Reception Team Lead

Be the face of excellence at one of the world’s largest international banks.
Are you ready to take the lead in a fast paced, high profile environment where exceptional service is the standard? This is your chance to join our team based at a world renowned financial institution and guide a brilliant welcome team at their stunning London offices.

We’re searching for a confident, people focused Reception (Welcome) Team Leader to supervise and inspire a team of five outstanding Welcome Hosts, based in the main entrance to the building. You’ll play a key role in ensuring every visitor, client and internal stakeholder receives a first class experience from the moment they step through the door.
This is more than a front of house role — it’s your chance to shape the culture of hospitality within a global powerhouse.

What You’ll Do

• Lead, motivate and develop a high performing welcome team
• Ensure service excellence and a consistently exceptional visitor journey
• Build strong relationships with clients, visitors and internal teams
• Oversee daily operations and handle multiple requests with ease
• Maintain the highest standards of professionalism, presentation and attention to detail

Why You’ll Love It

• Work in a prestigious, world class corporate environment
• Lead a team that genuinely cares about delivering excellence
• Be part of a culture that values service, professionalism and people
• Enjoy a role where no two days are the same

Shifts: 40 hours per week, shifts between 7am-6pm from Mon-Fri
Salary: £38,136 per annum

What We’re Looking For
You’ll thrive here if you are:

• Experienced in managing a team within front of house or customer service
• A natural communicator with warmth, confidence and professionalism
• Exceptionally organised with razor sharp attention to detail
• Proactive, adaptable and always ready with a “can do” attitude
• Skilled at building rapport and juggling multiple priorities

If you’re passionate about creating unforgettable first impressions and ready to lead a team that sets the standard for service, we’d love to hear from you.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.