Complaint Investigator

Perform evaluation of returned customer complaint samples by appropriately documenting observations and analytical results. 

 Author and verify laboratory investigation reports. 

Ensure that all instruments/methods are compliant and meet all requirements. 

 Communicates and works cooperatively with peers. 

Accurately records own data and results in a timely manner and in compliance with appropriate quality standards. 

 Routinely keeps supervisor informed of progress and any observed problems or issues. 

Has own data verified in a timely manner and verifies data, protocols and reports for others in a timely manner. 

Has ability to draw conclusions from the technical data and to resolve problems. 

Follows, understands and complies with company SOP’s and policies on cGMP’s and safety. 

 Maintains a clean, safe and organized lab area.

BS degree in Science or equivalent; with 3-5 years of experience preferred. OR MS degree in Science or related field; with 1-3 years of experience preferred. 

 Experience in technical report writing and/or complaint investigations preferred. 

Experience in data verification, CAPA investigations and compliance to GMP/GLP standards. 

Has basic computer knowledge; use of Word, Excel and Power Point. 

Has problem solving abilities. Good organizational skills. 

Excellent communication (oral and written) and interpersonal skills. 

Can function as a team player. 

Must be able to prioritize projects and meet tight deadlines. 

Use good judgment and make sound decisions. 

Needs to be adaptable and maintain the ability to be flexible in an ever changing and challenging environment.

All your information will be kept confidential according to EEO guidelines.