Job Description
At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential!
To get a sneak peek into our culture, find us on Instagram: @optimizely
Introduction
The Strategy & Value Consultant is a customer-facing expert who helps clients develop business cases and advise them on how to extract value from our products and services. You will be a core member of the Sales team, working directly on high-value client engagements to develop business cases and map out customer goals and outcomes. You will also develop into a subject matter expert who will drive research, create scalable materials, and coach others in the business on better understanding and positioning the value of our products and services.
The Strategy & Value Consulting Team is a very high-profile team at Optimizely, led by our VP of Value and working directly with our CEO, CRO, VP of Product Strategy, and many other senior leaders. Your work will help shape the direction and future of Optimizely’s business and value positioning.
Job Responsibilities
Quantifying the impact of working with Optimizely
Devising strategies and roadmaps together with clients, sales, and services
Coaching customers on how to translate the challenges of their current tooling into core business goals, milestones, and specific priorities
Developing and leading customer workshops on digital strategy, based on your industry knowledge and context from research
Developing C-Level strategic and financial presentations to provide honest guidance and establish realistic long-term goals
Refining ROI/TCO models and frameworks, developing client-facing online tools and frameworks
Supporting Account Executives as thought partners on the deal strategy
Scaling your knowledge throughout the go-to-market organization
Contributing to financial and strategic case studies
Publishing industry-facing thought leadership and representing Optimizely as a thought leader at external events
Partnering with Sales, Solutions Engineering, and post-sales Professional Services to continuously improve the enterprise sales approach
Guiding customers on the onboarding support they will need to realize their goals, and defining a value roadmap to make this a digestible process
Knowledge and Experience
4+ years of experience in customer-facing roles in:
Analytics, digital customer experience, or conversion optimization
Management consulting or in-house strategy for digital or technology firms
SaaS, ideally for a customer experience technology
Ability to facilitate executive level discussions, understanding the motivations and concerns of C-level executives and connecting your messaging to them
Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes
Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders
Ability to thrive in ambiguity and help define a structure
Proven communication and presentation skills
Experience in both qualitative and quantitative analysis, financial / business case models
Ability to understand, interact with, and advise various C-level stakeholders
Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes
Experience working with sales management and field sales
Familiarity with value-based selling or value consulting is helpful
Education
Bachelor's of Science or Business Administration preferred or equivalent work experience
Competencies
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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