Director, Strategic Partner Operations - Finance & Contracts
Job Description
About the Role
Gap Inc. is seeking a Director, Finance & Contracts, to lead financial and commercial governance across all managed service provider relationships within our Strategic Provider Operations (SP Ops) function. Reporting to the VP of Strategic Provider Operations, this role owns end-to-end financial management, including invoice validation and reconciliation through payment, ensuring GAP meets tight deadlines to deliver early payment benefits. You will develop and maintain the commercial obligations register, manage contract amendments and disputes, and provide Gap leadership with an accurate, forward-looking view of spend and risk across the multi service provider ecosystem.There is opportunity to implement enhanced financial controls through process
improvements, automation and AI, drive accurate obligation management and deliver proactive insights. This role will develop and build the financial governance infrastructure to manage partner spend effectively in partnership with internal Gap Inc. tower leads and finance to ensure adequate contract obligation tracking and management.
What You'll Do
• Own end-to-end invoice validation, ensuring that every invoice is supported by
contract line-item mapping, time-entry records, and approved work
documentation before payment.
• Lead three-way reconciliation to confirm vendor billing aligns with contracted
terms and actual system logs; define and maintain variance thresholds.
• Oversee the critical transition from interim billing model to unit-of-work billing.
• Maintain a complete, current register of all commercial obligations in the CLM
system; manage contract amendments and change orders through resolution.
• Monitor vendor adherence to contractual commitments and escalate non-
compliance with evidence.
• Coordinate with the Resource Manager to maintain a forward-looking 60-day
demand and capacity forecast; flag commercial risks including billing anomalies,
scope creep, and contract gaps.
• Own Sirion as system of record for obligations, evidence, invoice workflows, and
disputes; drive adoption across team and vendors.
• Proactively identify savings opportunities through benchmarking, billing analysis,
and scope optimization; maintain a value realization register.
• Lead and develop contract and finance leads, through clear goals and coaching
for high performance ensuring accountability, collaboration, and innovation.
• Strategic partner with Finance on enterprise financial reporting accuracy for MSP
spend.
Who You Are
• 10+ years in financial management, commercial management, or contract
governance in technology services or large enterprise outsourcing
• Demonstrated experience managing complex vendor contracts, amendments,
and disputes
• Strong background in multi-vendor managed services or outsourcing financial
governance
• Experience with contract lifecycle management platforms (Sirion preferred);
ability to configure workflows and obligation tracking
• Comfortable with reconciliation, variance analysis, and financial forecasting
• Ability to engage credibly with vendors on commercial matters and translate
contract language into operational expectations
• CPA or CPCM certification preferred
• Prior experience with unit-of-work billing model implementation preferred
• Bachelor's degree, preferably in Finance, Business, or a related field