Data & Reporting Manager

Data & Reporting Manager

The Data & Reporting Manager is responsible for developing, maintaining, and enhancing reporting infrastructure and business intelligence solutions that support operational and strategic decision-making across Portland Glass. This role is accountable for recurring reporting, dashboard development, KPI tracking, data validation, and ad hoc analysis across sales, operations, customer service, field performance, and other core business functions. The position partners cross-functionally to deliver accurate, actionable reporting insights, improve reporting processes, and support data-driven decision-making throughout the organization.

Bring your experience and be empowered to innovate.

• Develop, maintain, and improve dashboards, scorecards, and recurring reports that provide clear visibility into business performance.
• Partner with leaders across sales, operations, customer experience, field services, and other functions to define reporting needs, KPIs, and success measures.
• Own report distribution, reporting calendars, and recurring delivery processes to ensure stakeholders receive timely and accurate information.
• Build ad hoc analyses and decision-support reporting that help leaders identify trends, risks, opportunities, and performance gaps.
• Validate and reconcile data from multiple systems to improve data accuracy, consistency, and trust in reporting outputs.
• Document metric definitions, reporting logic, and dashboard standards to support consistency across the business.
• Collaborate with business systems, IT, and external partners to improve data access, source quality, and reporting efficiency.
• Identify opportunities to automate manual reporting processes and streamline how business data is collected and presented.
• Support leaders in interpreting results, understanding trends, and using data to drive action and accountability.
• Maintain appropriate confidentiality and discipline in handling sensitive business and employee-related data
• Perform other duties as required.

What does success look like?

• In this role, success means creating reliable, easy-to-use reporting that gives leaders confidence in the numbers, improves visibility into performance, and reduces manual effort across the organization.
• The right candidate will help establish stronger reporting discipline, clearer KPI ownership, and better decision support without requiring Director-level scope.

What Does Success Look Like?

• Delivers trusted, actionable reporting: Develops and maintains accurate dashboards, scorecards, and KPI reporting that leaders rely on to make informed business decisions.
• Improves visibility into business performance: Provides meaningful insights across sales, operations, customer experience, and field services by identifying trends, risks, opportunities, and performance gaps.
• Enhances data quality and confidence: Establishes strong data validation and reconciliation processes that improve reporting accuracy, consistency, and stakeholder trust in the data.
• Drives reporting efficiency and automation: Identifies and implements opportunities to automate manual reporting processes, reducing administrative effort while improving speed and reliability.
• Acts as a strategic business partner: Collaborates effectively with leaders across the organization to define success metrics, interpret results, and translate complex data into clear recommendations that drive accountability and performance improvement.

Bring your skills and be inspired to achieve success.

• Ability to communicate effectively, both verbally and in writing, across technical and non-technical audiences.
• Ability to manage multiple priorities, reporting requests, and deadlines in a fast-paced environment.
• Detail-oriented with a high level of accuracy and commitment to data integrity and confidentiality.
• Ability to demonstrate problem-solving, analytical thinking, and sound judgment.
• Ability to work independently and collaboratively across cross-functional teams.
• Proficient in Microsoft Office Suite, including advanced Excel functionality, and reporting/visualization tools such as Power BI.
• Ability to demonstrate strong organizational and time management skills.
• Ability to analyze large data sets and translate business questions into actionable reporting insights.
• Ability to develop, maintain, and validate KPI reporting, dashboards, and performance metrics. 

Education & Experience:

• Bachelor’s degree in Business, Analytics, Information Systems, Finance, Mathematics, or a related field;
• Proven experience with 5+ years in data reporting, business intelligence, analytics, or a related role.
• Strong experience building dashboards and reports using Power BI, Excel, and other reporting platforms.
• Demonstrated experience working with large data sets, validating information, and producing accurate, business-ready reporting.
• Strong understanding of KPI development, metric definition, trend analysis, and performance reporting.
• Equivalent combination of education and relevant experience may be considered.

What Knowledge and Skills are Preferred?

• Experience supporting multi-location operations, field teams, retail, service, or customer-facing business environments.
• Experience working across multiple business systems, including CRM, ERP, POS, scheduling, or field service platforms.
• Familiarity with data governance, reporting documentation, and dashboard standardization.
• Experience identifying automation opportunities and improving manual reporting processes.

Schedule / in-office requirements:

• Hybrid working model; Monday, Tuesday, Thursday in office, Wednesday/Friday from home.
• Our office location is: 1010 North University Parks Dr.  Waco, TX

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday – Friday, 8 AM – 5 PM local time zone

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  The Associate should be able to stand, sit in an office space, lift 25lbs on occasion, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers.  The Associate is exposed to typical office working conditions, as well as conditions in a workshop environment. The Associate must be able to lift and climb ladders, handle glass and related materials, and carry all needed equipment to perform measurements and design assessments. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions.  The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.  

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

PG NLO Portland Glass