INTERNAL ONLY - Case Management Intake Clinician

Youable Emotional Health is committed to providing responsive, client-centered services that promote positive outcomes for children, families, and communities.  We are seeking a compassionate, organized, and collaborative Case Management Intake Clinician to serve as the entry point for Case Management services and help ensure equitable access to care.

This position plays a critical role in coordinating referrals, managing waitlists, completing diagnostic assessments, and connecting clients with the resources they need in a timely and supportive manner.

Responsibilities

• Screening external diagnostic assessments for Case Management eligibility.
• Managing the CMDA waitlist including outreach to referrals to pre-register clients and schedule DAs, assigning DAs to themselves and CMDA-trained clinical providers as necessary.
• Working with referrals to expedite the intake paperwork process.
• Maintaining ongoing and timely documentation of outreach and services.
• Managing the Case Management waitlist, including identifying clients needing insurance navigation, making assignments in collaboration with Case Management Supervisors, and offering triage resources to those waiting for services.
• Coordinating with supervisors, Senior Case Managers, Client Experience Team, and billing to ensure up-to-date data tracking and marketing information.
• Completing Diagnostic Assessments, including clinic-based, in-home, and DC 0-5 Assessments to determine Case Management eligibility (estimated nine to 15 per month; range based on travel and interactive complexity).
• Potential of holding a small caseload of therapy clients based on agency need and clinical development of the team member.
• Attending meetings to discuss intake trends with program stakeholders.
• Other duties as assigned based on program and agency needs.

Qualifications

Education and Experience:

• Master of Social Work (MSW) degree.
• LGSW licensure (required), LICSW licensure (preferred).
• Employed as a Case Manager for one or more years at Youable.

Skills and Abilities

• Organizational skills to complete documentation.
• Strong relationship-building skills and a desire to serve diverse populations.
• Willingness to travel for work, with a working vehicle, car insurance, and driver's license.
• Willingness to complete 0-5 training within six months of hire.
• Willingness to work some evenings to meet client scheduling needs.

Physical Demands/Environmental Factors

• Exposure to fragrances and other environmental elements that may affect chemical sensitivity.
• Interaction with a range of personalities and diverse individuals.
• Sitting for extended periods of time.
• Ability to lift up to 25 pounds.

The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with those of the job title.