Master Planning & Customer Service Manager
Job Description
Eaton’s ES AMER ARS division is currently seeking a Master Planning & Customer Service Manager in El Paso TX. Relocation assistance provided to eligible candidates currently residing in the United States.
The expected annual salary range for this role is $113000 - $165000 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
Job summary:
The Master Planning & Customer Service Manager is responsible for leading the Master Production Scheduler and Customer Service teams including end-to-end demand fulfillment process, integrating customer requirements, production planning, material availability, and operational capacity into a single executable Master Production Schedule (MPS). This role ensures alignment between Sales, Operations, Supply Chain, Engineering, Manufacturing, and Customers to achieve on-time delivery, optimized inventory levels, and superior customer experience.
The position serves as the central coordinator of the sales and operations execution process, balancing customer priorities, production constraints, engineering changes, and supply chain risks while providing clear visibility of future demand and capacity requirements.
Additionally, this role leads the Customer Service team to ensure proactive communication, issue resolution, and customer satisfaction for strategic hyperscale customers such as Microsoft and Meta.
Job responsibilities:
- Define and execute the master planning strategy for the site.
- Oversee the weekly and daily production schedule for the site's business units.
- Monitor work in process quantities, finished good inventory and production plan fulfillment.
- Balance demand, inventory and capacity constraints.
- Accountable for driving executable production plans, managing customer commitments and ensure appropriate communication accross the organization in that matter.
- Responsible of the Customer Service Representative department.
- Follow up on shipments with the customer, establish shipment schedule and partner with the warehouse team to ensure the proper execution of the operation.
Qualifications:
Required (Basic) Qualifications:
• Bachelors Degree in Engineering, Supply Chain, or related field from an accredited institution
• Minimum of five (5) years of related experience in supply chain management, master production scheduling, demand analysis, material planning, or customer service and shipping procedures
• Must be able to work in the United States without corporate sponsorship now and within the future
Preferred Qualifications:
• Minimum five (5) years of manufacturing experience
• APICS CPIM preferred
• 7+ years of related experience in supply chain management, master production scheduling, demand analysis, material planning, or customer service and shipping procedures
Skills:
• Strong leadership
Technical knowledge:
• Master Production Schedule
• Production Planning
• SCM KPI's
• Inventory Management
• ERP Parameters
• Planning Methodologies
• Customer Service
• Shipping Procedures and Processes
• Carrier Communication
• Interaction with Sales and Finance
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
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Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.