Supervisor - Specialized

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Job Title:

Supervisor - Specialized

Department:

Business Advancement | Schottenstein Center Guest Services Administration-JM

Responsibilities

• Provide excellent guest service to fans attending Ohio State events

• Responsible for specialized area of event operations (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)

• Provide direct supervision and oversight of event staff within specialized area of operation

• Act as a liaison with outside entities (tour security/management, visiting teams and coaches, officials, Learfield, etc.)

• Supervise multiple sport seasons (such as baseball, wrestling, lacrosse, etc.)

• Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff

• Verify attendance of staff and complete timesheets for events

• Attend annual Operations Meetings for assigned sports

• Participate in emergency drills or table top exercises produced by the Department of Public Safety

• Provide direct supervision to assigned crew of event staff at each event

• Ensure excellent guest service is being provided to guests by your staff

• Act as a second level of support to event staff to resolve guest issues in your assigned area

• Provide direct coaching and training to the staff assigned to your area

• Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual

• Scanning, counting and checking tickets at athletic contests and special events

• Conducting security screening of guests entering our facilities

• Provide excellent guest service to fans attending Ohio State events

• Directing and assisting guests to their seats or to find other amenities provided inside the facility

• Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)

• Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations

• Recognize and check credentials, limit access to restricted areas of facilities

• Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Qualifications

• Must be 18 years of age or older

• Minimum 5 years of experience as an event staff member, or equivalent

• Minimum 3 years working in specialized area of responsibility (backstage security, barricade/stage security, field/court security, Welcome Center, Ohio Stadium Tours)

• Experience managing others

• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine

• Ability to maintain a positive attitude at events at all times

• Ability to focus on listening and satisfying our guests

• Ability to maintain and support open communication with Event Management staff

• An interest in working with guests and fellow staff of varying backgrounds

• Excellent verbal communication skills

• Excellent problem solving ability

Additional Information:

Location:

Schottenstein Center (0081)

Position Type:

Intermittent

Scheduled Hours:

0.2

Shift:

Varying Shifts

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