Store Manager
Job Description
Job Title: Store Manager
Department: Donated Goods Retail (DGR)
Reports To: District Director
FLSA Status: Exempt
Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.
Position Summary:
Under the leadership of the District Director, the Store Manager is responsible for the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.
Essential Duties and Responsibilities:
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Responsible for all management duties including opening/closing, all day-to-day store operations, and all Team Members.
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Reviews, contributes, and operates within the store’s budget and the budgeted expense-to-revenue ratio.
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Responsible for hiring, training, supervising, and evaluating as well as the development of Team Members within the framework of GWH policies, procedures, and the Team Members’ job description.
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Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed.
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Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director.
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Manage and influence the team by communicating clear company goals daily, weekly, monthly, and annually.
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Partner with the assistant store manager to create, prepare and post schedules, reviews/approves electronic time sheets, and monitors labor hours.
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Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
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Execute GWH’s workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis.