Patient Care Coordinator/RDA - Affinity Dental - Mayfield Common
Job Description
About us:
Affinity Dental - Mayfield Common is a modern general dentistry practice devoted to the oral health of our patients in the Edmonton area. Our mission is to provide the best possible gentle dental care for the entire family in order to facilitate a comfortable and long-term relationship. We offer a wide range of dental services, including hygiene services, composite fillings, crown and bridge, root canal therapy, cosmetic services, Invisalign, and much more.
At Affinity Dental - Mayfield Common, we are committed to staying at the cutting edge of dental technology providing quality care in effective ways. We utilize Digital X-Ray, Digital Imaging, dental lasers, zoom whitening and much more to support varying treatment plans.
We are proud to receive 4.9-star rating in Google reviews, exceeding excellence through exceptional patient service, continuous learning and innovative technology.
We are looking for a Patient Care Coordinator / Registered Dental Assistant to join our team in a fixed-term contract position until December 16, 2027. Please note that while this is a dual Registered Dental Assistant / Patient Care Coordinator position, the majority of the role will focus on Patient Care Coordinator responsibilities. The successful candidate will primarily support front-office operations, patient scheduling, billing, insurance processing, and overall patient experience, while also providing clinical assistance as needed.
Schedule: Monday through Thursday: 7:45 AM - 4:15 PM
Benefits of Joining Our Team:
Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
Additional Perks: Uniform Allowance of $250/calendar year, Education Allowance of $300/calendar year, 3 Paid Sick Days/calendar year, and in-house Dental Benefits
Responsibilities:
Create a welcoming and positive experience for patients from arrival to departure
Prepare treatment rooms, instruments, and materials while maintaining infection prevention and control standards
Assist dentists and hygienists during procedures while ensuring patient comfort and efficient workflow
Take dental radiographs and digital images as required
Provide patients with oral hygiene instructions and post-treatment education
Manage appointment scheduling, confirmations, recalls, and patient communications to optimize the schedule
Handle patient billing, insurance claims, payments, and fee inquiries in a professional manner
Process referrals, maintain accurate patient records, and ensure charts are up to date
Support daily administrative and clinical operations to ensure a smooth patient experience
Build strong patient relationships through empathy, professionalism, and effective communication
Follow all privacy, health and safety, and regulatory requirements
About You:
Registered and/or Certified Dental Assistant in good standing with the applicable provincial regulatory body
Previous dental assisting experience preferred
Dental administration or patient care coordinator experience preferred
Experience with dental software systems is preferred
Strong communication, organizational, and multitasking skills
Passionate about providing outstanding patient care and working collaboratively within a team environment