GENERAL MANAGER

Summary: General Manager is responsible for allocating budget resources, coordinating business operations, hiring, and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities.   Essential Duties and Responsibilities: Oversee daily business operations. Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash. Hire and develop a strong and efficient team. Provide great customer service while improving guest satisfaction and raising the net promoter score. Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities. Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual. Prepare necessary reports and give presentations articulating property key performance indicators. Partner with real estate development to recommend, plan, and oversee capital projects. Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.   Non-Essential Duties and Responsibilities:   This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.   Required Education and Experience: High School Diploma or equivalent Minimum two years’ experience in a managerial role in a hospitality or related field Hear and speak English fluently Decision-making ability Excellent communication, collaboration, and delegation skills with the ability to manage conflict Ability to work in a fast-paced and high-pressure environment Proven ability to achieve financial plans Strong working knowledge of operational procedures Proficient computer skills Ability to maintain confidentiality Able to work nights, weekends, and holidays Valid Driver’s license Able to travel by airplane and automobile.   Physical demands and working conditions: Work is performed indoors and outdoors and in all weather conditions, including extreme heat and cold. Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc. Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance. Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. Use of repetitive motion, standing, bending, sitting, lifting, and walking. Noise levels may be moderate to loud. May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. Use of personal protective equipment required where necessary. Will experience occasional interruptions and shifting priorities. Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc. or travel by air.