Training Director

  About the Job   We are looking for a Training Director to deliver extraordinary results for our clients while working closely with multiple departments to ensure key metrics are achieved. We’re looking for a leader who has the vision, experience, and passion to contribute to our culture and the success of our clients.   As Training Director, You Will…   Implement comprehensive professional development plans and training programs.  Ensure that proficient training and staff development are achieved across all teams. Partner with stakeholders across the organization in a collaborative manner to ensure consistency within operations. Provide direction for new “best in practice” training and professional development initiatives. Promote an inclusive learning environment while enhancing positive employee engagement. Develop cost-effective programs with a variety of measures. Evaluate the performance of direct reports. Supervise and mentor staff to complete assigned projects and tasks within given timelines. Drives “best practices” in all areas of responsibility. Motivates and inspires teams while building trusting relationships throughout the organization.   As Training Director, You Need…   Post-secondary diploma or degree with a major in a related field. 5+ years of experience in contact center leadership, including cross-functional teams/groups. Proven experience in Training role, at a managerial or Director level. Experience with adult learning principles and training methodologies (ILT, eLearning, etc.) Excellent communication skills; listening, verbal, and written. Client relationship management experience.   The ability to manage significant, ongoing change and business growth.  Exceptional organizational and time management skills with the ability to multitask and prioritize. Understanding of continuous improvement plans. Demonstrated progressive leadership and management skills, preferably in a contact center environment. Experience leading teams in a global capacity. Valid travel documents for international travel.