Job Description
Ready to support a high-performing consulting team? Join Synmatch AI's client as an IT Support / Network Specialist with a company where you'll work on projects that tangibly transform businesses while fostering your professional and personal growth. They combine performance, initiative, and genuine development opportunities in a dynamic consulting environment.
Our client values proactive problem-solvers who don't just fix issues but prevent them. You'll handle support requests across multiple channels, diagnose and resolve technical problems, and maintain business-critical tools that keep teams productive and connected.
This role offers hands-on technical work in a fast-paced environment where you'll collaborate with regional IT team members, support Windows 11 and Microsoft 365 ecosystems, and ensure timely, lasting resolutions for the entire organization.
What you will do as an IT Support / Network Specialist...
Technical Problem Resolution: Identify, research, and resolve technical problems related to IT equipment and software applications
Multi-Channel Support: Respond to support requests via tickets, phone, and email in a timely and professional manner
Microsoft 365 Troubleshooting: Diagnose and troubleshoot Windows 11 and Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive)
Issue Tracking: Document, track, and monitor issues to ensure timely and lasting resolutions
Team Collaboration: Communicate and collaborate with regional IT team members on infrastructure and support matters
Business Tool Support: Support and maintain business-critical tools such as Excel, Power BI, and VPN clients
What we are looking for…
IT Support Experience: 2-3 years of hands-on experience in IT support or helpdesk roles
Microsoft Expertise: Strong knowledge of Windows 11 and the Microsoft 365 ecosystem
Communication Skills: Clear, user-friendly communication style for engaging with non-technical users
Prioritization: Ability to manage multiple tickets effectively in a fast-paced consulting environment
Language: Fluent English – written and spoken
Proactive Mindset: You don't just fix problems, you prevent them through forward-thinking approaches
Benefits and perks…
Professional Growth: Work on projects that transform companies while developing your own career
Development Opportunities: Genuine personal and professional growth pathways
Dynamic Environment: Fast-paced consulting setting with exposure to diverse technical challenges
Collaborative Team: Work with regional IT team members in a supportive, performance-driven culture