Job Description
YOUR PROFILE
T24 L2 Application Support Consultant
Role Purpose
Provide functional and technical support for the Temenos T24 core banking system and its integrations in the UAE banking environment. The role focuses on handling L2 incidents, service requests, configuration changes, and ensuring stable system operations.
Key Responsibilities
- Incident and Problem Management
Handle L2 incidents and problems escalated from L1 teams
Perform detailed troubleshooting using logs, traces, T24 tables, and interface messages
Resolve issues through configuration changes, data corrections, or coordination with technical teams
Identify root causes and implement fixes for recurring issues
Maintain clear and accurate ticket documentation
Application Support
Support T24 modules such as customer, accounts, deposits, lending, and payments
Perform configuration and parameter updates following change processes
Assist in product setup including interest, charges, and account conditions
Ensure data integrity across environments (Dev, Test, UAT, Production)
Batch and Interface Support
Monitor and support batch cycles including COB, EOD, and BOD
Resolve job failures, delays, and performance issues
Support integrations with systems like CRM and payment platforms
Handle interface errors through reprocessing and coordination with integration teams
Change and Release Support
Analyze impact and estimate effort for system changes
Test and implement changes in non-production environments
Prepare implementation and rollback plans
Support production releases and validation activities
Collaboration and Vendor Coordination
Work with L1 teams for effective issue handling
Coordinate with other L2 teams for end-to-end resolution
Raise and track issues with vendors where required
Provide logs and technical details for vendor analysis
Monitoring and Improvement
Monitor system performance and identify issues proactively
Suggest improvements in performance and processes
Maintain knowledge base and SOP documentation
Skills and Qualifications
Strong knowledge of Temenos T24 architecture and modules such as AA, FT, and LD
Experience in T24 L2 support in production environments
Understanding of batch processing and job scheduling
Knowledge of integrations using APIs, MQ, or file-based systems
Basic database knowledge (Oracle, MSSQL, or similar)
Experience with ITSM tools like ServiceNow or Jira
Banking Knowledge
Understanding of customer lifecycle, accounts, lending, and payments
Familiarity with banking operations and reporting
Soft Skills
Strong problem-solving and analytical skills
Good communication with technical and business teams
Ability to work under pressure during critical incidents
Team-oriented with strong ownership mindset
Experience
4 to 8 years in banking application support or development
At least 2 years in T24 L2 support or similar experience
Experience in production support environments preferred
Exposure to 24x7 support models is an advantage
Education and Certifications
Bachelor’s degree in IT, Computer Science, or related field
T24 training or certification is an advantage
ITIL certification preferred
Working Conditions
Willingness to align with UAE banking schedules
Participation in on-call support for critical incidents