AVP, Member Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AVP, Member Experience based in the United States.

This leadership role sits at the center of enterprise-wide member experience strategy, shaping how members interact across every channel, product, and service touchpoint. You will act as a key connector between executive leadership and operational teams, turning voice-of-member insights into actionable improvements that enhance satisfaction, loyalty, and retention. The role blends strategic oversight with hands-on problem solving, requiring a leader who can identify friction points, influence cross-functional teams, and drive measurable service improvements. You will oversee experience governance, service standards, and feedback systems, ensuring data is translated into meaningful action. In a highly collaborative environment, you will partner with senior stakeholders across departments to strengthen consistency and accountability. This is a high-impact position where your work directly shapes enterprise priorities and improves the overall ease of doing business for members.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AVP, Member Experience based in the United States.

This leadership role sits at the center of enterprise-wide member experience strategy, shaping how members interact across every channel, product, and service touchpoint. You will act as a key connector between executive leadership and operational teams, turning voice-of-member insights into actionable improvements that enhance satisfaction, loyalty, and retention. The role blends strategic oversight with hands-on problem solving, requiring a leader who can identify friction points, influence cross-functional teams, and drive measurable service improvements. You will oversee experience governance, service standards, and feedback systems, ensuring data is translated into meaningful action. In a highly collaborative environment, you will partner with senior stakeholders across departments to strengthen consistency and accountability. This is a high-impact position where your work directly shapes enterprise priorities and improves the overall ease of doing business for members.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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