Guest Experience Floor Manager - The Ben Hotel, Autograph Collection

The Guest Experience Floor Manager is a luxury hospitality leadership role responsible for curating seamless, personalized guest experiences while overseeing the day-to-day operation of assigned guest floors.   Blending elevated guest engagement with operational excellence, this highly visible role serves as the floor’s host, service coordinator, and guest advocate—ensuring every detail of the stay reflects the refined standards of The Ben, West Palm Beach.