Operational Excellence:

• Supervise daily inbound and outbound operations, ensuring first and last-mile connectivity.

• Monitor load patterns to optimize delivery and pickup schedules.

• Oversee regulatory compliance, ensuring accurate documentation and resolution of exceptions.

• Ensure safe handling and delivery of shipments, minimizing RTO and undelivered instances.

• Manage vehicle availability and service provider coordination.

• Conduct daily briefings and drive adherence to operational workflows and SOPs.

People Management:

• Provide direction and support to employees, fostering a performance-driven culture.

• Monitor team performance, mentor subordinates, and build a robust succession pipeline.

• Conduct regular staff training to enhance operational capabilities.

• Ensure adequate staffing to meet operational demands.

Senior Executive - Operations

Job Description