Application Support Specialist

The Application Support Specialist is a key member of the Information Technology (IT) team and serves as a critical link between end-users, IT Operations, and Software Development.

The role focuses on managing support requests, triaging and resolving incidents, ensuring operational stability, and maintaining accurate tracking of issues or bugs in internal systems. In this role, you will also take ownership of executing operational procedures, validating data, running reports, and continuously improving support processes.

The ideal candidate is a hands-on, analytical professional with strong problem-solving skills, a proactive mindset, and familiarity with databases and basic scripting. The Application Support Specialist reports to the Senior Program Manager (Head of Project Management and Business Analysis) and works closely with cross-functional IT teams.

Key Responsibilities:

• Provide 1st Line Support and triage incoming issues.
• Resolve most incidents independently; escalate complex cases when needed.
• Execute SQL queries, scripts, and procedures to validate data and troubleshoot issues.
• Run operational reports and monitor system performance.
• Maintain clear documentation of known issues, resolutions, and procedures.
• Improve support processes and contribute to operational efficiency.

Qualifications & Experience

• University degree in Computer Science, Information Systems, or a related field.
• At least 2 years of experience in Application Support, IT Support, or a similar technical role.
• Experience with ticketing/issue tracking systems (e.g., Jira, ServiceNow, or similar).
• Basic to intermediate SQL skills and understanding of relational databases.
• Ability to execute stored procedures, scripts, and scheduled jobs.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience running and interpreting reports from applications or databases.
• Strong collaboration and communication skills.
• Proactive mindset and willingness to continuously learn and develop.
• Fluency in English.

Advantageous Skills

• Experience supporting web-based or enterprise applications.
• Basic scripting knowledge (e.g. Bash, PowerShell).
• Familiarity with APIs, log analysis, or monitoring tools.
• Exposure to ITIL processes or service management best practices.
• Experience working in Agile environments.

Why SGS?

• Opportunity to work with a global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.