Product Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist based in Brazil.

This role sits at the intersection of customer experience, product knowledge, and technical troubleshooting within a fast-paced, global SaaS environment. You will act as a key point of contact for customers, helping them navigate the platform, resolve technical issues, and maximize value from the product. The position requires a proactive, solution-oriented mindset, as you will own customer interactions from first contact through resolution or escalation. You will collaborate closely with product, success, and engineering teams to identify issues, improve usability, and enhance the overall customer journey. This is a highly hands-on support role where curiosity, communication skills, and technical understanding directly shape customer satisfaction. You will also contribute to improving help resources and internal processes to make the support experience faster, smarter, and more scalable.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist based in Brazil.

This role sits at the intersection of customer experience, product knowledge, and technical troubleshooting within a fast-paced, global SaaS environment. You will act as a key point of contact for customers, helping them navigate the platform, resolve technical issues, and maximize value from the product. The position requires a proactive, solution-oriented mindset, as you will own customer interactions from first contact through resolution or escalation. You will collaborate closely with product, success, and engineering teams to identify issues, improve usability, and enhance the overall customer journey. This is a highly hands-on support role where curiosity, communication skills, and technical understanding directly shape customer satisfaction. You will also contribute to improving help resources and internal processes to make the support experience faster, smarter, and more scalable.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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