IT Business Analyst – Chinese

• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
  
• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
• Develops customer relationships on every interaction that result in measurable customer value.
  
• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
  
• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
  
• Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
  
• Delivers small and medium sized projects and performs business system administration. Leads emergency bridge calls to circumvent critical issues within SLA. Produces scheduled & ad-hoc reporting on an as-needed basis.
  
• Applicant must speak Chinese /English.
  
• Flexible work schedule is necessary.
  
• This position may require working nights and/or weekends per business needs.
• Preferred Additional: Sales Force Experience Preferred Chinese Fluency (In addition to English) Preferred Technical Support Certifications or Degrees.
  

Salesforce, Fluency in Chinese

To set up an Interview, please contact:

Vishwas Jaggi

480-327-0540