U22-002_Cloud Operations Engineer

Job Purpose The Cloud Operations Engineer, Cloud Services assists in the, support, and management of the software components of the Kofax Cloud Solutions technology stack.Engineers are expected to provide first-class system operation and support to the Kofax Software cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners.They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.Key Responsibilities Specific responsibilities include, but are not limited to, the following:Application operation Duties ndTechnical Application and Customer deploymentCloud Platform operationsMonitor system status, activity, performance metrics and capacityParticipate in weekly on call rotation Maintain current system patches and updates Be first line of contact for daily operations towards our vendorsMaintain up-to-date records of all system assets and licensesManage storage volumes and resources effectivelyMonitor the elasticity of cloud solutions and report irregularities and identify possible incidents Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. QualificationsThis position requires the following education and experience:Working experience with either AWS or Azure or both Working experience with Linux and or Windows Server Information Technology-related college degree or equivalent work experience; Experience with SQL Server;Comprehensive understanding of networking protocols, technologies, and LAN/VLAN configurations Strong technical, analytical, and problem-solving skills; Excellent written, verbal, and organizational skills; Troubleshoot issues expediently; Work collaboratively as part of the Cloud team; Escalate support with outside consultants/vendors when necessary; Transfer technical knowledge to other team members; Prioritize and manage multiple tasks while remaining detail-oriented; Communicate, in writing and orally, in a professional fashionAccurately and professionally document all work.Kofax, Inc. is an Equal Opportunity Employer M/F/Disability/Vets