IT Support

About the Role

The IT Support Specialist provides essential technical assistance and maintenance across CSA Group. This role ensures the stable operation of internal IT systems and infrastructure, supporting all business functions. The specialist acts as the first point of contact for IT-related queries, troubleshooting issues, and implementing solutions to maintain high system availability and user productivity. The role is critical for upholding the Group's operational efficiency and technological reliability.

 

Key Responsibilities 

Technical Support & Maintenance

• Provide technical support for hardware, software, and network issues.
• Install, configure, and maintain workstations, laptops, and peripheral devices.
• Administer user accounts and permissions in Active Directory and other systems.
• Perform regular system checks and preventive maintenance.
• Manage IT inventory and asset tracking.

System Monitoring & Security

• Monitor IT systems for performance, security, and availability.
• Respond to security alerts and implement protective measures.
• Ensure data backup and recovery procedures are effective.
• Educate users on IT security best practices. Collaboration & Documentation.

Collaborate with external IT vendors for specialised support

• Document IT procedures, troubleshooting steps, and configurations.
• Provide training and guidance to end-users on IT tools.
• Support IT projects and initiatives as directed.

 

Candidate Profile 

Education & Experience

• Degree or Bachelor's degree in Information Technology, Computer Science, or related field.
• 1–3 years of IT experience, ideally within a fast-paced, matrix organisation
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation)

Technical Skills 

• Proficiency in Windows and macOS operating systems.
• Experience with Microsoft 365 administration (Exchange, SharePoint, Teams).
• Knowledge of network fundamentals (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and user management.
• Experience with IT ticketing systems.

Key Behavioural Traits

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with a focus on accuracy.
• Proactive and able to work independently.
• Customer-centric approach to support