Tenant Services Coordinator
Job Description
Make your next move an expert one.
At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
***This is an onsite working arrangement at our Chicago, IL location.***
About you:
As a Tenant Services Coordinator you will provide daily support in the coordination of activities for the building, tenants, and contract services. Responsible for developing and maintaining strong relationships with tenants to ensure issues and needs are responded and resolved by the appropriate individual, department, or service for support of the management of the building.
In this role, you will
Act as the primary point of contact for tenant relations, addressing service requests, inquiries, and concerns in a timely and professional manner
Coordinate and track work orders, vendor dispatch, and maintenance activities using property management systems
Facilitate tenant onboarding, move-ins, move-outs, and space modifications in alignment with lease terms and building standards
Support property management with lease administration, compliance, and documentation
Assist in planning and executing tenant engagement initiatives, including communications, events, and satisfaction surveys
Maintain accurate records of tenant interactions, service requests, and operational metrics
Partner with building engineers, vendors, and contractors to ensure smooth operations and adherence to service level agreements
Tracks and maintains compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
Prepare tenant email blasts and correspondence regarding upcoming events, construction, elevators, building, holidays, etc.
Receive, respond to and direct incoming phone calls. Function as first point of contact for tenant service requests. Service tenant’s requests/complaints for resolution including engineering, maintenance, cleaning, mechanical, and or vendors.
Responsible for reception area, customer service, correspondence, ordering office supplies, snacks and beverages, maintenance of office equipment, and keeping the common areas of the office stocked and tidy.
What you’ll bring
Bachelor’s Degree and or related experience
Excellent internal and external customer service
Attention to Detail
Maintain positive and professional relationships
Ability to manage elevated level of organization, customer services, and multi-task in a fast-paced environment.
Proficient in Microsoft Office Suite software
Approximate Compensation Range for this Role: $25.09/hour to $27.41
Our compensation ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all national locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision as well as employer paid basic life/AD&D insurance and short-term / long-term disability. Employees are able to enroll in our company’s 401k plan, which includes an employer match. Employees will also receive 10 sick days and a minimum of 15 vacation days annually. Certain senior-level roles are eligible for unlimited time off. Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year. Employees may also be permitted up to 4-12 weeks of paid parental leave depending on eligibility criteria. Individuals may be eligible for different or additional benefits under applicable state law.
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Make your next move an expert one and join us as we lead the industry into the future.
Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
Applications will be accepted on an ongoing basis.
Direct applicants only please, no agencies.
Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [email protected] for assistance.