Pre-Certification Specialist (Full-time)

Responsible for the completion of pre-certification, prior authorization and notification for third party and government payers for all pre-scheduled elective inpatient and outpatient examination and procedures requiring preauthorization. May provide back-up pre-certification/prior authorization resources for other departments as needed. Coordinates/educates physicians, nursing staff and other health care providers on the pre-certification process and requirements. Tracks, documents, and monitors pre-certifications. Implements checks and balance systems to ensure compliance. Essential Job Functions • Supports and practices the mission and philosophy of Billings Clinic and Radiology Department. • Coordinates pre-certification process with provider offices to ensure target goal of 98% of pre-scheduled elective inpatient and outpatient procedures are pre-authorized. • Documents and maintains patient specific pre-certification/authorization data within the required information systems. Compiles, documents, and tracks monthly pre-certifications using established procedures. • Keeps undated list. Ensures correct patient status when pre-certifying. • Reviews CPT-4 codes of required pre-certification and/or authorizations; ensuring Passport pre-certification process is also met. • Reports denials and/or delays in the pre-certification process to physicians/other health care providers and the patient. May provide information to the patient on the appropriate appeal procedures for denials. • Responsible for coordinating resolution of varied problem situations and performing necessary investigation and research to resolve pre-certification problems. • Reports non-compliance issues and/or needs for program expansion to Manager. • Works closely with Medical Staff, Payer Relations and Patient Financial Services to coordinate needed pre-certification authorizations for in-network services. • Tracks and verifies receipt of pre-certification authorizations has been received either verbally or written. Communicates status to providers and patients as needed. • Develops and maintains collaborative working relationships with payers and health care providers. • Reviews, updates and standardizes forms and processes as needed • Participates in interdepartmental meetings to coordinate efforts, work through processes, and foster communication. • Develops and maintains reference manuals that outline the individual payer requirements as it relates to pre-certification and pre-authorization needs. Responsible for the integrity and accuracy of the payer data • Assists patients/family members with status of pre-certification or re-certification information. •I dentifies needs and sets goals for own growth and development; meets all mandatory system/department requirements. Maintains knowledge of current trends and developments as it relates to the pre-certification process. • Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. • Performs other duties as assigned or needed to meet the needs of the department/organization.