Claims Initiation Analyst

Claims Initiation Analyst II: Receives incoming calls and assists customers with questions or issues regarding potential fraudulent activity on a deposit account (checking, savings) . Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims. Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures. Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant. May debit or credit customer's accounts, as appropriate. May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service. Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process.

 

Ideal candidate will have credit card knowledge in a customer service contact center.

 

Critical Skills:

* Claims experience (in financial industry, preferrably but not required)

* Customer service experience (in a call center environment, preferred but not required)

* credit card experience (preferred but not required)

Should you have any questions, please feel free to call me on 314-942-5489.

Email your resume to: czaria.abaloyan(at)collabera.com